Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Alice Bernardino

Charlotte,NC

Summary

Proven Customer Service Specialist with a track record of enhancing customer satisfaction at TJX Companies. Leveraged active listening and critical thinking to resolve complaints efficiently, boosting client retention. Excelled in data entry, streamlining processes for a 20% faster resolution. Skilled in building strong client relationships through outstanding service and communication.

Overview

10
10
years of professional experience

Work History

Rental Sales Agent

Sixt Rent A Car
08.2022 - Current
  • Maximized revenue by recommending appropriate rental products and upselling services to customers.
  • Collaborated with team members to improve sales strategies and meet monthly targets.
  • Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
  • Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.

Customer Service

TJX Companies
04.2015 - 08.2022

Helping customers for their needs and answers questions about the product.

  • Delivered exceptional customer service by addressing inquiries professionally and courteously.
  • Provided customer service by answering questions and resolving shipment issues.
  • Developed strong working relationships with clients, providing exceptional customer service.
  • Displayed excellent customer service when greeting customers and accepting donations.
  • Streamlined order fulfillment processes for faster customer service and satisfaction.
  • Greeted customers warmly to provide exceptional customer service.
  • Assisted and motivated associates to deliver excellent customer service daily.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Provided excellent customer service, addressing parent concerns promptly and professionally.
  • Provided excellent customer service, resolving inquiries and issues on spot.

Education

Bachelor Of Business Administration And Management - Business Administration

La Consolation College
Manila, AR

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Complaint resolution

Languages

English
Elementary
Tagalog
Elementary

Timeline

Rental Sales Agent

Sixt Rent A Car
08.2022 - Current

Customer Service

TJX Companies
04.2015 - 08.2022

Bachelor Of Business Administration And Management - Business Administration

La Consolation College
Alice Bernardino