Alice Camaratta
Murfreesboro,TN
Summary
I am a hardworking employee with strong customer service skills and effective multitasking abilities. I aim to provide every customer with a positive experience and adapt quickly to new environments. I have a strong work ethic and good communication skills. I learn quickly and enjoy continuous learning. I seek entry-level opportunities to grow my skills while contributing to the company. I have experience in technology roles, including software development and technical support. I am skilled in problem-solving and improving performance and can manage projects and collaborate with teams. As a reliable worker, I efficiently complete tasks in various settings, keeping workspaces clean and safe. I prioritize safety and am ready to adapt and make a positive impact. I am proactive and have a strong history of building relationships with clients and team members, focused on supporting team success.
Overview
9
9
years of professional experience
Work History
CSR /Customer Account Specialist
Itel International
Remote, TN
10.2022 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Consulted with customers regarding needs and addressed concerns.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Processed orders, forms, applications, and requests.
- Documented all conversations with customers in CRM software according to company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Participated in team meetings or training sessions when necessary.
- Analyzed customer feedback data to identify areas of improvement.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- I would handle around 200 plus order each day.
- I would source new orders , ETA follow up , verification ,
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
CSR
Arise Construction
Remote, TN
04.2019 - 01.2020
- I was a subcontractor, i made my own hours,
- roadside help , and Home Depot customer service
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Promoted available products and services to customers during service, account management and order calls.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Employment Verification Specialist
HireRight
Murfreesboro, TN
02.2018 - 12.2018
- Analyzed data from completed background checks to determine if any additional action is required.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
Owner
Alice's cleaning Services
Big Rapids, MI
02.2016 - 06.2018
- Led startup and creation of operational procedures and workflow planning.
- Organized events such as trade shows and conferences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed daily operations of business, including hiring and training staff.
- Provided direction and guidance to employees.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Developed and implemented successful sales strategies to meet business goals.
Education
GED -
Michigan Works
Big Rapids, MI01-2013
Skills
- Team building
- Leadership
- Team management
- Calm under pressure
- Supervision and leadership
- Microsoft Word
- Organization and time management
- Customer service
- Collaboration
- Quality assurance
- Research
- Excellent communication
- Training & Development
- MS office
- Remote office availability
- Microsoft office
- Teamwork and collaboration
Accomplishments
- Top Performer Award
Timeline
CSR /Customer Account Specialist
Itel International
10.2022 - Current
CSR
Arise Construction
04.2019 - 01.2020
Employment Verification Specialist
HireRight
02.2018 - 12.2018
Owner
Alice's cleaning Services
02.2016 - 06.2018
GED -
Michigan Works
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