SHERMAINE GRANT
Fort Myers,FL
Summary
Results-driven professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Insurance Sales Agent /Customer Service Representative
Itel International
06.2023 - Current
- Exceeded performance metrics consistently, earning recognition as top 5% performer within the team.
- Streamlined quoting process by implementing time-saving tools and techniques, resulting in faster turnaround time for customers.
- Developed strong relationships with clients, leading to increased referrals and business growth.
- Delivered educational presentations on insurance products, helping clients make informed decisions about their coverage needs.
- Provided exceptional customer service by resolving billing issues promptly, addressing concerns professionally, and maintaining open lines of communication with policyholders throughout lifecycle of policies.
- Maintained up-to-date knowledge on industry regulations, ensuring compliance in all underwriting activities.
- Contributed to company revenue growth through careful assessment of new business opportunities within acceptable risk parameters.
Insurance Customer Service Representative
TTEC
01.2023 - 04.2023
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Verified and updated customer contact details in Policypro to build and maintain accurate customer database.
- Incorporated cross-selling and upselling techniques to generate sales and profits and increase referral retention rates
- Investigated and resolved customer inquiries and complaints quickly.
- Managed over 50 calls per day.
Business Operations Analyst
Breeze Girls Fashion
04.2017 - 12.2022
- Credited with 25% growth in revenue and 7% decrease in expenses.
- Evaluated business requirements, leveraging information to forecast costs relating to operating, manufacturing, and marketing.
- Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.
- Drafted monthly, quarterly, and yearly reports on company financial metrics to assess successes and account for deficiencies.
- Supported executive leadership in making informed decisions based on accurate data analysis and insightful recommendations.
- Managed cross-functional projects to ensure timely delivery of high-quality results.
Administrative Assistant/Office Manager
Wilson's Auto Service
07.2013 - 10.2016
- Generated reports, financial statements, invoices, memos, letters in Word and prepared PowerPoint presentations.
- Coached new employees on administrative procedures, company policies and performance standards.
- Negotiated price of parts with manufacturers and suppliers to decrease cost.
- Contracted with insurance and car repair warranty companies to get on their preferred member list.
Unit Supply Specialist
U.S. Army
03.2008 - 10.2011
- Maintained automated system for tracking group supplies and equipment.
- Participated in continuous improvement in contract execution process and delivered recommendations, ideas and plans to local and functional management.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Education
Bachelor of Arts - Human Resources Management
Keiser University
Fort Lauderdale, FL06.2018
Skills
- Proficient with Microsoft Office and other tools used to manage complex projects
- Excellent communication skills both written and verbal
- Strong technical aptitude and desire to learn
- Strong teamwork and collaboration skills
- Customer Account Management
- CRM Systems
- Contract review and analysis
- Product Knowledge
- Sales Quota Achievement
- Call Center Customer Service
- Data Entry
- KPI Tracking
- Google Analytics
- SQL
Additional Information
- INSURANCE LICENSES , Florida Insurance Producers License 10/2022 215 Life & Health 220 Personal Lines (Property & Casualty) NPR 20515955
Timeline
Insurance Sales Agent /Customer Service Representative
Itel International
06.2023 - Current
Insurance Customer Service Representative
TTEC
01.2023 - 04.2023
Business Operations Analyst
Breeze Girls Fashion
04.2017 - 12.2022
Administrative Assistant/Office Manager
Wilson's Auto Service
07.2013 - 10.2016
Unit Supply Specialist
U.S. Army
03.2008 - 10.2011
Bachelor of Arts - Human Resources Management
Keiser University
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