TAYLOR HALL
Gastonia,NC
Summary
Knowledgeable and organized individual with proven success in creating and managing client relationships, identifying and assessing customer needs and developing customized resolutions catered to the customers needs. Outstanding ability to communicate with customers clearly and concisely. Skilled in conducting research, satisfying the customer with their needs and concerns.
Overview
14
14
years of professional experience
Work History
Insurance Sales Agent
TTEC
Remote
09.2024 - Current
- Deliver exceptional customer service as Licensed Sales Agent at TTEC, driving sales growth through personalized solutions and exceeding performance targets
- Foster strong relationships with cross-functional teams to enhance product knowledge and streamline sales processes, contributing to TTEC's overall success
- Implement creative sales techniques and leverage cutting-edge tools to adapt to evolving market demands, consistently surpassing sales objectives at TTEC
Sales Agent
WILLIS TOWERS WATSON (TRANZACT)
Charlotte, NC
09.2021 - 01.2024
- Guided Medicare Advantage enrollments via phone, enhancing customer satisfaction
- Achieved high policy sales through effective communication and service
- Utilized Genesys system for efficient policy processing and customer interaction
- Drove Medicare Advantage policy sales through expert phone consultations, leveraging deep product knowledge to match client needs and maximize enrollment rates
- Analyzed customer demographics and preferences to tailor Medicare Advantage policy recommendations, resulting in improved client satisfaction and retention
- Consistently met and exceeded sales targets by effectively communicating Medicare Advantage benefits, addressing concerns, and guiding clients through enrollment
- Provided compassionate customer support, ensuring clear understanding of Medicare Advantage options and fostering trust throughout the enrollment process
Supervisor of Operations
IQOR HOLDINGS
Charlotte, NC
11.2016 - 08.2021
- Led a team of12 agents to deliver exceptional customer service and resolve complex issues
- Enhanced team performance through targeted coaching, achieving measurable improvements
- Streamlined daily service order processes, ensuring efficient handling of customer inquiries
- Managed escalated calls, providing solutions and maintaining high customer satisfaction
Account Representative II
TELERX MARKETING
Kings Mountain, North Carolina, US
11.2011 - 12.2015
- Resolved escalated customer issues, enhancing satisfaction and retention
- Led training for new staff, improving team efficiency and service quality
- Managed inbound inquiries, ensuring prompt and accurate responses
- Acted as departmental liaison, facilitating communication and collaboration
- Supported team operations, meeting and exceeding client expectations
- Managed escalated calls, resolving complex customer issues and enhancing satisfaction
- Mentored new staff, improving team performance and efficiency
- Served as department point of contact, facilitating seamless communication
- Provided crucial backup support, ensuring client demands were consistently met
- Processed inbound customer inquiries, maintaining accurate records and providing thorough follow-up
- Expertly handled product-related questions and complaints
Education
Health Care Administration
Cleveland Community College
Shelby, NCDiploma -
Forestview High School
Gastonia, NC06-2007
Skills
- Achieved high customer satisfaction ratings through effective resolution of service issues Enhanced team performance by streamlining communication processes Fostered a customer-centric culture that prioritized client needs and expectations
- Advised clients on insurance policies, tailoring recommendations to meet individual needs and objectives
- Orchestrated complex negotiations, ensuring alignment with organizational objectives and stakeholder interests
- Achieved significant improvements in customer retention through targeted engagement strategies Enhanced customer satisfaction by implementing feedback mechanisms Fostered strong client relationships, leading to increased loyalty and repeat business
- Established connections with team members to foster a positive and productive work environment
- Developed and maintained organized systems for tracking time allocation across multiple projects
- Applied systematic approaches to troubleshoot problems and enhance overall efficiency
- Engaged in clear and concise communication to ensure alignment among stakeholders
- Analyzed data and trends to drive effective decision-making in organizational initiatives
- Achieved improved workflow efficiency by leveraging Microsoft Office applications for project documentation and communication Enhanced team collaboration through the creation of visually engaging presentations and comprehensive reports Delivered organized data management solutions that facilitated informed decision-making
- Achieved improved team performance through effective training and development programs Enhanced team capabilities by implementing tailored learning solutions Drove team success by cultivating a supportive and growth-oriented environment
- Conducted thorough research on product specifications and market trends to inform customer inquiries
- Developed and maintained strong client accounts through effective communication and tailored service solutions
- Facilitated collaborative problem-solving sessions to enhance team performance and drive project success
- Effectively balanced diverse duties to ensure timely completion of projects and tasks
- Implemented effective organizational strategies to manage multiple tasks and deadlines
- Demonstrated commitment to understanding client needs through attentive and responsive active listening
- Problem-Solving
Timeline
Insurance Sales Agent
TTEC
09.2024 - Current
Sales Agent
WILLIS TOWERS WATSON (TRANZACT)
09.2021 - 01.2024
Supervisor of Operations
IQOR HOLDINGS
11.2016 - 08.2021
Account Representative II
TELERX MARKETING
11.2011 - 12.2015
Diploma -
Forestview High School
Health Care Administration
Cleveland Community College