Terrin Hartle
Toledo,OH
Summary
Achieved successful project outcomes through diligent task management and team support. Enhanced team dynamics by promoting collaboration and providing encouragement. Streamlined processes by maintaining high levels of organization and attention to detail. Contributed to employee development by leading training sessions and conducting interviews. Demonstrated commitment to work by willingly taking on additional hours and responsibilities. Delivered exceptional results by applying a strong work ethic and a passion for learning.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Support Coordinator/Insurance Biller
ProMedica
Toledo, OH
10.2025 - Current
- Answer phones, greet patients, verify patients demographics, register patients in emr system add insurance plans and verify coverage in epic. Schedule appointments in epic. Patient engagement. Streamlined communication between Physical Therapist and patients. Call insurance plans to verify patients eligibility, benefits and verify if codes are billable, valid and the frequency. Check patient’s in and out. Schedule walk in patients with referrals, Collect copayments, competitive pay payments, payments for orthotics and sports metrics. File, respond to faxes, scan outside referrals into patients chart. Lock up insurance office, front office drawers with money or patient information. Make sure no patient information left out before closing.
- Verify patient’s demographics and insurance plan, verify eligibility and benefits for Physical Therapy and Occupational Therapy. Verify CPT Codes and Diagnosis Codes and if Auth is needed for visits and how many visits patients approved for and verify how many appointments they have used. Input authorization information into EHR for billing.
SelfPay/Hospice/Medicaid Elig/LOC Supervisor
ProMedica/HCR Manorcare/Gentiva Hospice
Toledo, OH
03.2021 - 08.2025
- Manage team, set monthly collection goals. Coordinate meetings, Create training guides for homecare billing employees. Train new homecare billing employees. Answer phones, transfer calls if needed. Generate statements monthly, customer service, contact insurance biller if balance isn’t patients responsibility, communicate with Heartland/ProMedica Skilled Nursing/Long Term Care/ Hospice/Homecare facilities. Go over monthly AR reports. Call patients about balance due for payment or insurance information. Collect payment due in full or offer discount/payment plan. If no payment and no response from patient/family then Submit Write Off’s. If patient expired contact the probate office in that county, if estate open contact the Attorneys office for payment or Head of Estate. Bill balance back to insurance plan if insurance biller transferred balance in error, you have to investigate that then make collection calls and send statements and collection letters. Submit Adjustments when needed for patients account. Keep track of Overpayments on patients accounts and Submit Refunds when overpayment has been received once you figure out what caused the overpayment and find the check/credit card/debit card payment. Work through AR for multiple regions. Submit credit/debit card payments to cash posting department. Send emails to skilled nursing facility department when receive information on their patients. Check claims management in HCHB and Workflow i once weekly and work claims as needed. Submit weekly reports for Hospice/Palliative Care Patients. Submit weekly billing reports. Check Medicaid coverage for multiple states. Add Medicaid plan if needed, submit Medicaid information to reviewer to get the auth number for billing. Email branch to verify how room and board is covered if patient stays longer than a five day respite stay. Add private pay plan or Medicaid plan or Medicaid pending plan. Make sure patients demographics and billing information is accurate.
Part Time Housekeeper
Residence Inn by Marriott
Toledo, OH
01.2022 - 08.2022
- Cleaning guest rooms, hallways and public areas in the hotel. Stocking cart with room supplies and replacing bed linens and replenishing guest room supplies. Complying with safety/security procedures.
Part Time Janitorial Worker
Toledo cleaning company
Toledo, OH
02.2021 - 05.2021
- Clean classrooms, hallways, offices, cafeterias, gymnasiums, locker rooms, weight rooms, restrooms, stairways, break rooms and take trash out.
Patient Service Representative & Insurance Biller
The Toledo Clinic
Toledo, OH
12.2019 - 03.2021
- Greets patients and maintains the proper collection, processing, maintenance, storage, retrieval, and distribution of their clinical record. Verify patient information at registration Updating insurance information. Add direct insurance plan information when needed. Scan photo i.d, insurance card, Billing and Privacy forms and ABN Forms. Answering general patient questions. Collect co-pays and or bad debt balance Preparing and/or submitting charge tickets. Sorting, filing and scanning patient charts. Call insurance and Verify patients vision benefits and eligibility.
Direct Care Staff
Sunshine Communities
Toledo, OH
02.2020 - 07.2020
- Meal Prep and feed residents, Dress/Groom, Toileting and hygiene care, Bathing and showering, Engagement and activities Support and companionship building bonds, trust, relationships, Repositioning, cleaning, laundry, sheet changing and kitchen upkeep.
Patient Service Coordinator
ProMedica
Toledo, OH
09.2017 - 12.2019
- Answer phone, transfer calls, Schedule appointments & Inductions. Schedule Injection appointments for Dr. Apoian's nurse (RN Heather). Call Patients to give test results and make notes of those results. Print out patient After Visit Summaries. Check out patients, Schedule Ultrasound appointments and put in Ultrasound Orders. Scan medical records and important documents. File and Fax paperwork. Send messages to Dr. Apoian about patient's problems, medication changes and etc. Check tasks on a daily basis. Send medications or Pend medication request to Dr. Apoian. Send referrals to other facilities per Dr. Apoian's request for patient. Place orders (labs/mammograms/dexa scans etc) Verify insurance information, enter insurance plan, member i.d number and group number.Submit Prior Authorizations to insurance when needed.
Janitorial
Clean Team
Toledo, OH
01.2018 - 04.2018
- Bathrooms, Hallways, Lobby, Elevators, Break Area and Conference Room Mop, Sweep, Take out trash, Dust, Vacuum, change soap dispensers and paper towel dispensers in Exam Rooms
Janitorial
clean team
Toledo, OH
01.2018 - 02.2018
- Clean Halls, Bathrooms and Work out rooms, Mop, Sweep and vacuum
Team Lead Hospice Billing Specialist
Heartland Healthcare Services
Toledo, OH
07.2015 - 09.2017
- Answer phone, transfer calls, Make hospice calls or calls to the processors, Call to gain billing information from Hospice, processors or Facilities, work Claims through Oasis and C2W, Work with Doctract, Outlook, Word and excel, Put in Hospice Pay plans, Facility Pay Plans and Private Pay plans for patients, Work through Doctors Orders (Medication Labels) Send out Hospice Paper Bills invoices and go through Hospice Paper bill invoices with checks once they're received. Reprocess (Adjudicate) Claims to pay through Hospice and if Hospice doesn't cover the medication bill to Medicaid, Med D or Third Party insurance. Verify controlled substance medication, patients name, which skilled nursing facility bin to place meds in. Get meds ready for shipment.
Clinical Services Technician
Heartland Healthcare Services
Toledo, OH
09.2014 - 07.2015
- Find alt. medication that's cheaper for patient if insurance won't pay for the current med, Check and see why claim is rejecting, Bill down any over the counter medication& if claim is rejecting still I have to call the plan and see if I can get a first fill override for the patient run a bor to see if I can change the dose or medication to something else that will pay, change the day supply of the medication if needed & do a prior authorization if it's needed for the patients plan and document it complete a non-covered form for the plan and document it & Work in Excel/Spreadsheet, Outrace, ICD 9 Coding, Send Notices to Facilities so that they're aware of what's going on, Third Party and Medicaid Billing &Price out Medications for Facilities & Answer Phones and Make Phone Calls to other Depts. Facilities and Insurance Co.
Team Lead Dispatcher
AccessRN
Toledo, OH
12.2013 - 09.2014
- Answering Phones, Call facilities back with Estimated Time of Arrivals for our nurses, Faxing consent papers to facilities, Input Patients information, Verify facilities address & Nightly dispatching audit for all cases Update nurses board & Create dispatch text messages, Nightly cancellation and nurse incentive logs, Dispatching update for the 1st shift dispatcher
Receptionist/Recruiter
Vector Marketing Corporation
05.2013 - 12.2013
- Answer phones, schedule appointments, schedule interviews, give potential new hires paperwork to fill out and make sure they signed in. Engage in group interviews. Review hiring paper work. Schedule trainings.
Cashier (Seasonal)
Joann Fabrics
10.2011 - 01.2013
Steward
Joann Fabrics
03.2012 - 05.2012
Office Assistant
Toledo Fair Housing Center
Toledo, OH
09.2010 - 05.2011
Education
Medical Office Administration Diploma - Medical
Herzing University
5 2017
High school or equivalent - general studies
St. Philip Catholic Central High School
Battle Creek, MI6 2010
Skills
- Implemented effective organizational strategies to manage multiple tasks and deadlines
- Achieved seamless project execution through effective scheduling of resources and timelines Improved team productivity by implementing streamlined scheduling practices Enhanced collaboration by coordinating schedules among cross-functional teams
- Facilitated seamless visitor interactions by providing timely assistance and information Improved appointment scheduling processes, resulting in enhanced operational efficiency Cultivated a welcoming environment that contributed to positive client experiences
- Achieved timely resolution of billing issues, enhancing customer trust Improved billing accuracy through diligent record-keeping and process optimization Fostered strong relationships with clients by addressing billing concerns promptly
- Spearheaded innovative solutions to address complex challenges
- Achieved improved data accuracy and reporting efficiency through advanced use of Microsoft Excel Delivered comprehensive data analysis that informed strategic decisions Enhanced team productivity by optimizing spreadsheet processes and templates
- Achieved high levels of data accuracy through diligent entry and verification processes Improved data accessibility by organizing information systematically Contributed to overall project success by maintaining reliable data records
- Administered Outlook email system to ensure efficient correspondence and maintain organized communication
- Achieved streamlined document workflows through effective use of Microsoft Word Enhanced team collaboration by implementing best practices for document sharing Improved overall document quality by providing expert guidance on formatting and editing techniques
- Achieved improved workflow efficiency by leveraging Microsoft Office applications for project documentation and communication Enhanced team collaboration through the effective use of shared resources and templates Delivered high-quality presentations and reports that facilitated informed decision-making
- Achieved improved employee performance through targeted training programs Enhanced team productivity by implementing effective training strategies Cultivated a culture of continuous learning and development within the organization
- Achieved improved accuracy in medical coding through diligent application of ICD-9 standards Enhanced operational efficiency by optimizing data classification methods Fostered collaboration among healthcare professionals to elevate patient care quality
- Achieved enhanced patient data management through effective deployment of electronic medical record systems Improved operational workflows by facilitating user training on EMR functionalities Drove user adoption of EMR systems, leading to increased accuracy in patient records
- Managed insurance verification tasks, confirming coverage details and eligibility for timely service delivery
- Achieved improved billing accuracy through effective management of CPT coding processes Enhanced team knowledge of coding standards, resulting in streamlined operations Fostered a culture of compliance and continuous improvement in coding practices
- Achieved timely claim submissions, resulting in improved cash flow for healthcare providers Resolved billing issues, leading to increased patient satisfaction Enhanced billing accuracy, contributing to reduced claim denials
- Achieved improved coding accuracy through effective training and support of healthcare staff Enhanced patient record management by implementing ICD-10 standards Drove initiatives to maintain compliance with coding regulations
- Achieved high accuracy in medical coding, resulting in improved billing efficiency Enhanced coding processes through proactive identification of discrepancies Fostered collaboration among healthcare teams to optimize patient data management
- Achieved high levels of patient satisfaction through dedicated support and personalized care Enhanced family engagement by facilitating open communication and resources Improved care delivery by streamlining processes and fostering teamwork among staff
- Streamlined medical records management, resulting in improved retrieval times Enhanced documentation accuracy, leading to better patient care outcomes Optimized record-keeping processes, significantly reducing administrative delays
- Achieved streamlined appointment scheduling, resulting in reduced wait times for patients Enhanced operational efficiency by coordinating schedules across multiple departments Improved patient engagement through proactive communication regarding appointment availability
- Managed appointment scheduling, patient records, and insurance processing to support healthcare delivery
- Achieved improved office efficiency through effective management of administrative tasks Enhanced team productivity by providing timely support and resources Fostered a well-organized environment that facilitated seamless operations
- Achieved high patient satisfaction ratings by implementing efficient appointment management systems Improved office workflow by effectively managing patient inquiries and documentation Enhanced team collaboration by fostering a welcoming environment for patients and staff
- Reviewed and verified medical documentation to assign appropriate codes, facilitating seamless communication between healthcare providers and insurers
- Achieved improved workflow efficiency by delivering high-quality typed documents Enhanced team collaboration through precise transcription of discussions and decisions Facilitated effective information sharing by managing comprehensive documentation
- Achieved improved patient care outcomes through meticulous management of medical records Enhanced operational workflows by optimizing documentation processes Facilitated seamless access to patient information, resulting in increased efficiency for healthcare providers
- Achieved enhanced patient data management through effective deployment of electronic medical record systems Improved operational workflows by facilitating user adoption of EMR technologies Delivered training sessions that increased staff proficiency in utilizing EMR systems for better patient outcomes
- Achieved enhanced employee performance through targeted training initiatives Drove development programs that increased team capabilities and engagement Cultivated a culture of learning that contributed to overall organizational success
- Coordinated front desk functions, including handling inquiries and maintaining a welcoming environment for guests
- Achieved high customer satisfaction ratings through effective resolution of service issues Enhanced team performance by streamlining communication processes Fostered a customer-centric culture that prioritized client needs and expectations
- Conducted candidate sourcing and evaluation processes to enhance workforce quality
- Achieved high customer satisfaction by streamlining checkout processes at cash register Improved transaction accuracy through diligent cash management practices Enhanced team performance by sharing effective cash handling strategies
- Coordinated housekeeping and maintenance services to uphold hotel standards and cleanliness
- Achieved improved client satisfaction through the development of targeted care plans Enhanced service delivery by fostering collaboration among healthcare professionals Drove positive outcomes by implementing innovative care strategies
- Executed bookkeeping duties, including ledger maintenance and reconciliation of accounts
- Troubleshot and resolved Windows-related issues to maintain system reliability and user productivity
- Achieved improved billing accuracy through effective CPT coding management Enhanced team knowledge of coding standards, resulting in reduced errors Drove initiatives that optimized coding workflows and increased overall productivity
- Achieved timely claim submissions, resulting in improved cash flow for healthcare providers Enhanced patient experience by resolving billing discrepancies efficiently Increased accuracy of billing records through diligent oversight and training
- Achieved significant improvements in medical collection outcomes through effective account management Enhanced patient engagement by addressing billing concerns promptly Drove initiatives that resulted in increased collection rates and improved cash flow for the organization
Certification
- CPR Certification
- First Aid Certification
- Medical Billing Certification
- Medical Coding Certification
Timeline
Support Coordinator/Insurance Biller
ProMedica
10.2025 - Current
Part Time Housekeeper
Residence Inn by Marriott
01.2022 - 08.2022
SelfPay/Hospice/Medicaid Elig/LOC Supervisor
ProMedica/HCR Manorcare/Gentiva Hospice
03.2021 - 08.2025
Part Time Janitorial Worker
Toledo cleaning company
02.2021 - 05.2021
Direct Care Staff
Sunshine Communities
02.2020 - 07.2020
Patient Service Representative & Insurance Biller
The Toledo Clinic
12.2019 - 03.2021
Janitorial
Clean Team
01.2018 - 04.2018
Janitorial
clean team
01.2018 - 02.2018
Patient Service Coordinator
ProMedica
09.2017 - 12.2019
Team Lead Hospice Billing Specialist
Heartland Healthcare Services
07.2015 - 09.2017
Clinical Services Technician
Heartland Healthcare Services
09.2014 - 07.2015
Team Lead Dispatcher
AccessRN
12.2013 - 09.2014
Receptionist/Recruiter
Vector Marketing Corporation
05.2013 - 12.2013
Steward
Joann Fabrics
03.2012 - 05.2012
Cashier (Seasonal)
Joann Fabrics
10.2011 - 01.2013
Office Assistant
Toledo Fair Housing Center
09.2010 - 05.2011
Medical Office Administration Diploma - Medical
Herzing University
High school or equivalent - general studies
St. Philip Catholic Central High School