Alice Chattin
Riverdale,GA
Summary
Results-oriented collections with 5 years of expertise in leading high-performing teams and developing scalable processes facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship-building skills to growing organization.
Overview
6
6
years of professional experience
Work History
Collections Agent
Titan Technologies
12.2021 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Directed day-to-day collections functions.
Technical Support
Concentrix
02.2018 - 12.2021
- Assisted customers with technical support inquiries.
- Provided technical support to production personnel.
- Provided technical support for environmental permit applications.
- Resolved technical support complaints.
Education
Washington High School
Philadelphia, Pa 06.2011
Skills
- Payment Arrangement
- Skip Tracing
- Collections processing
- Account Management
- Debt Negotiation
- Delinquent account management
Timeline
Collections Agent
Titan Technologies
12.2021 - Current
Technical Support
Concentrix
02.2018 - 12.2021
Washington High School
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