Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Alice Cimolin

San Martino Di Lupari,PD

Summary

Dedicated professional seeking a remote position as a customer service agent or virtual assistant . Strong interpersonal skills, exceptional problem-solving abilities, and a background in opticianry and online business management.

Overview

6
6
years of professional experience

Work History

Online Business Owner

01.2020 - Current
  • Managed all aspects of an online business, including marketing, social media management, shipping, and customer service
  • Developed effective strategies to drive sales and maintain customer satisfaction
  • Successfully handled customer inquiries and resolved issues in a timely manner

Optician

GrandVision, Luxottica
01.2021 - 01.2023
  • Performed comprehensive eye examinations and assisted customers in selecting appropriate eyewear
  • Conducted fittings, adjustments, and repairs of prescription glasses
  • Collaborated with a diverse team to provide exceptional customer service

Optician

Foto Ottica Malacco
01.2019 - 01.2021
  • Assisted customers in selecting and fitting eyeglasses, sunglasses, and contact lenses
  • Conducted vision tests and provided professional recommendations
  • Managed inventory and ensured accurate record-keeping

AuPair
01.2017 - 01.2019
  • Provided childcare services and created a safe and nurturing environment for children
  • Assisted with daily routines, homework, and extracurricular activities
  • Developed strong relationships with the host family

Education

Optician - Optics

ITS Michelangelo Buonarroti
Verona, Italy
06.2017

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Optics School, Triton University
2017

Skills

  • Training and Development
  • Client Needs Assessment
  • Online Communication
  • Customer Experience
  • Approachable and Outgoing
  • Balanced Work Ethic
  • Job Assignments
  • Adaptable and Flexible
  • Public Speaking
  • Budgeting and Cost Control
  • Customer Support
  • Social Media Platforms

Additional Information

American number +1 805 468 0808

Languages

Italian
Native or Bilingual
English
Full Professional
Spanish
Limited Working

Timeline

Optician

GrandVision, Luxottica
01.2021 - 01.2023

Online Business Owner

01.2020 - Current

Optician

Foto Ottica Malacco
01.2019 - 01.2021

AuPair
01.2017 - 01.2019

Optician - Optics

ITS Michelangelo Buonarroti

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Optics School, Triton University

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Alice Cimolin