ALICE FONUA
Taylorsville
Summary
Dynamic and results-driven professional with extensive experience at Moki’s Hawaiian Grill, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective problem-solving and communication skills. Adept at food preparation and maintaining high standards of quality, contributing to a positive dining experience in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registrar / Cashier / Food Prep
Moki’s Hawaiian Grill
Salt Lake City
05.2024 - Current
- Assisted with register operations, customer service, and food preparation.
- Worked at festivals, catered events, and large gatherings.
- Supported team members in fast-paced, high-volume environments.
- Helped maintain a clean and organized workspace.
Cashier & Restaurant Assistant
Costlow Tonga Store
Nukualofa
11.2020 - 01.2022
- Operated cash register and processed customer purchases efficiently.
- Supported daily restaurant operations inside the store.
- Learned food service and grocery industry basics.
- Provided friendly service to customers and helped with team tasks.
- Processed customer transactions with speed and accuracy at the point of sale.
- Maintained a clean and organized register area to enhance customer experience.
- Collaborated with team members to manage inventory and restocked shelves.
- Trained new cashiers on register procedures and customer service protocols.
- Helped resolve customer issues to ensure satisfaction and return visits.
- Conducted regular checks on promotional displays to attract customer interest.
Food Service Worker
Moki’s Hawaiian Grill
Salt Lake City
12.2018 - 01.2019
- Assisted with customer orders, food prep, and general service duties.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure efficient service during peak hours.
- Conducted routine checks on food quality and presentation before serving.
- Trained new staff on food preparation techniques and customer service protocols.
- Gained early experience in hospitality and teamwork.
Education
BBA - Construction & Facilities Management
Brigham Young University–Hawaii
Laie, HI08-2029
High School Diploma -
Liahona High School
Tonga10-2020
Some College (No Degree) - Project Management & General Education
Ensign College
Salt Lake City, UTSome College (No Degree) - Project Management
BYU PathwayConnect
Salt Lake City, UTSkills
- Customer Service
- Social Media Management
- Microsoft Office Specialist
- Leadership & Teamwork
- Time Management
- Problem-Solving & Adaptability
- Communication skills
Service Experience
- Full-Time Missionary, California San Jose Mission, 09/22 - 03/24, Served in leadership assignments and trained fellow missionaries., Developed strong communication, teamwork, and organization skills., Engaged in community service and outreach.
- Volunteer Service, Weekly temple volunteer., Participation in music and book clubs at Ensign College.
Languages
English
Professional
Tonga
Professional
Certification
Microsoft Office Specialist: Excel Associate (Excel and Excel 2019)
Timeline
Registrar / Cashier / Food Prep
Moki’s Hawaiian Grill
05.2024 - Current
Cashier & Restaurant Assistant
Costlow Tonga Store
11.2020 - 01.2022
Food Service Worker
Moki’s Hawaiian Grill
12.2018 - 01.2019
BBA - Construction & Facilities Management
Brigham Young University–Hawaii
High School Diploma -
Liahona High School
Some College (No Degree) - Project Management & General Education
Ensign College
Some College (No Degree) - Project Management
BYU PathwayConnect