Alice Forrest
Saint Paul,MN
Summary
Detail-oriented Enrollment Specialist experienced in enhancing enrollment workflow efficiency through effective communication and problem-solving. Delivered high-quality customer service by addressing inquiries and resolving issues, contributing to improved data integrity and service delivery. Leveraged CRM and ERP Salesforce software to track service metrics and generate reports, supporting operational efficiency and customer retention efforts.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Iqor
03.2023 - 08.2026
- Delivered high-quality customer service by addressing inquiries and resolving client issues to ensure satisfaction.
- Updated customer accounts, ensuring data accuracy and integrity for improved client service.
- Collaborated with team members to streamline processes, enhancing service delivery and client satisfaction.
- Executed follow-up calls to gather client feedback, reinforcing customer retention efforts.
- Escalated complex customer concerns to appropriate departments for timely resolution.
- Assisted in the coordination of health screening appointments, enhancing client convenience and operational efficiency.
- Utilized company software to track service metrics and generate reports for management.
Enrollment Specialist
Lincare
07.2020 - 12.2022
- Facilitated enrollment by inputting and verifying personal and financial information to ensure accuracy and compliance.
- Addressed inquiries and resolved issues, providing timely customer service to enhance client satisfaction.
- Conducted thorough reviews of applications to ensure compliance with company policies and regulatory standards.
- Maintained detailed records of enrollment activities, supporting accurate reporting and data management.
- Maintained detailed records of enrollment activities to support accurate reporting and effective data management.
- Participated in training sessions to stay updated on industry trends and best practices.
Education
High School Diploma - General Studies
Northside City,Inc
Minneapolis, MNSkills
- CRM software
- Enrollment processing
- Service metrics
- Account updates
- Call center operations
- Order fulfillment
- Member account management
- Microsoft Office Suite
- Problem-Solving
- Call routing
- Follow-up skills
- Active listening
- Adaptability and flexibility
- Professional telephone demeanor
Timeline
Customer Service Representative
Iqor
03.2023 - 08.2026
Enrollment Specialist
Lincare
07.2020 - 12.2022
High School Diploma - General Studies
Northside City,Inc