Alice Gaines
North Olmsted,OH
Summary
Strategic and accomplished HR professional with a proven track record in talent acquisition, recruitment, and human resource management. Demonstrated ability to lead and optimize end-to-end recruitment processes, drive business growth, and foster a diverse and inclusive work environment. Skilled in people and account management, stakeholder engagement, vendor management, and negotiation. Recognized as a master negotiator with a track record of successful candidate closures. Proficient in utilizing metrics, analytics, problem-solving, and communication to deliver an unparalleled candidate experience. Proven leadership and project management experience with a strong focus on promoting diversity and inclusion, fostering team collaboration, building high-performing teams and driving global cross-functional excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Recruiting Specialist
Google via Randstad Sourceright
08.2021 - 07.2023
- Spearheaded full-cycle recruitment efforts for US and International-based hiring needs within Google's Global Partnerships, Finance, and Financial Operations divisions, resulting in 40% reduction in time-to-hire.
- Successfully negotiated and closed offers with top talent, leading to personal 90% candidate offer acceptance rate.
- Cultivated strong relationships with candidates, clients, and hiring managers, fostering global business network and increasing client satisfaction by 25%
- Developed and implemented innovative sourcing strategies, resulting in 40% increase in number of passive candidates in talent pipeline.
- Provided mentorship and training that led to 20% improvement in team productivity and performance.
- Utilized data and analytics to identify recruitment trends, providing insights to drive data-driven decision-making in recruitment strategies.
- Led diversity and inclusion initiatives, resulting in 15% increase in diverse hires and fostering inclusive work culture.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Director of Human Resources and Talent
Elegant Touch Auto Detailing
01.2012 - 01.2023
- Successfully led and streamlined recruitment process, ensuring federal and state compliance with interviews, pre-employment screening, drug testing, and criminal background checks
- Orchestrated annual merit reviews, collaborating with supervisors to address employee performance, coaching, discipline, and action plans, resulting in 15% improvement in employee performance.
- Created and maintained positive and inclusive culture through impactful employee engagement practices, driving high levels of staff satisfaction and retention.
- Designed and implemented comprehensive training programs for employees, resulting in enhanced skills and productivity, leading to 35% improvement in overall employee performance and staff engagement.
- Managed benefits enrollments, terminations, deductions, vacation accrual, and leave administration, ensuring seamless HR operations and compliance with federal regulations.
- Implemented effective staff retention strategies, resulting in 10% reduction in turnover and saving the company $100,000 annually.
- Orchestrated full-cycle recruitment process, ensuring seamless interview, selection, and onboarding processes, leading to 20% reduction in time-to-hire.
- Implemented employer branding strategies to attract top talent and enhance company's reputation as employer of choice.
- Leveraged metrics and analytics to track recruitment performance and optimize sourcing channels, resulting in 30% increase in qualified candidate submissions.
- Championed diversity and inclusion efforts, leading to 25% increase in diverse hires and more inclusive work environment.
- Conducted regular training sessions for HR staff and hiring managers, enhancing recruitment expertise and ensuring compliance with hiring best practices and regulations.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
Senior Student Advisor, Upward
Bound, Cuyahoga Community College
01.2018 - 07.2021
- Orchestrated full-cycle recruitment of first-generation and low-income students, exceeding U.S Department of Education participant quotas by 20%
- Enhanced candidate experience through personalized communication and streamlined application processes, leading to 35% increase in application completion rates.
- Provided expert academic, career, and personal advising to potential and current students, empowering their growth and success.
- Cultivated invaluable relationships with target schools, post-secondary institutions, and community agencies to coordinate exceptional program services.
- Assisted students with financial aid and scholarship applications, academic planning, and career development, guiding them toward their aspirations.
- Conducted individual and group tutoring sessions, skill-based workshops, and professional development activities, ensuring students' continuous progress.
- Developed and compiled performance reports, meticulously maintaining documentation to ensure compliance with The U.S Department of Education
- Implemented initiatives to boost staff engagement, leading to increased motivation and retention rates, resulting in 15% reduction in turnover.
Assistant Director of Admissions
Vatterott College
01.2016 - 12.2018
- Provided expert guidance and mentorship to potential students, aligning their skills and aspirations with most suitable degree programs for successful career paths.
- Cultivated strong rapport with students and parents, ensuring seamless and positive experience during admissions, financial aid, and career placement processes.
- Conducted engaging campus tours, new student orientations, and open houses to enhance enrollments and foster thriving educational community.
- Conducted training sessions for admissions staff to enhance their customer service skills and improve student interactions, resulting in 20% increase in student enrollments.
- Collaborated with faculty, staff and students to identify and address institutional challenges resulting in 15% retention increase.
- Completed approximately 100 phone calls day to generate prospective students and guide students through admissions process.
Director of Admissions and Student Success Coach
Lakewood College
07.2013 - 01.2016
- Organized and facilitated new student orientations, ensuring a seamless onboarding experience for students and their successful integration into the college community
- Conducted acceptance interviews, clearly communicating acceptance terms and conditions to maintain students' good academic standing
- Proactively engaged with enrolled and active students through various forms of communication, providing timely information on upcoming events and fostering strong connections with future prospects
- Pioneered new partnerships and enhanced existing collaborations, strengthening relationships between campus departments and prospective students
- Implemented training programs for campus staff, focusing on customer service excellence and student retention strategies, resulting in a 15% increase in student retention rates
- Coordinated recruitment efforts to attract prospective students, achieving a 20% increase in student enrollments
- Assisted in the development of marketing materials to promote programs and engage with potential students.
- Provided support and guidance to students experiencing academic and personal troubles.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
Assistant Director of Admissions
Lakewood College
08.2011 - 07.2013
- Guided and mentored potential students, effectively aligning their skills and abilities with most suitable degree programs to achieve successful career outcomes.
- Built strong rapport with students and parents, simplifying admissions, financial aid, and career placement processes for seamless transition.
- Orchestrated targeted marketing campaigns, resulting in consistent achievement and surpassing of enrollment goals, resulting in 25% increase in student enrollments.
- Introduced recognition programs to boost staff morale and enhance retention rates by 45% quarterly.
- Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
- Maintained full knowledge of institution's catalog to fully explain course offerings and select programs to best fit each potential student's needs and goals.
- Implemented strategies to increase student recruiting, engagement and retention.
- Developed and implemented student success initiatives to recognize and encourage achievement.
Education
MBA - Human Resource Management
American InterContinental University
Schaumburg, IL04.2019
Bachelor of Arts - Business Administration
American InterContinental University
Schaumburg, IL05.2015
Skills
- Talent Acquisition
- Recruitment Strategy
- Full-Cycle Recruitment
- Candidate Experience
- Vendor Management
- Stakeholder Engagement
- Negotiation
- Metrics and Analytics
- Diversity and Inclusion
- Leadership and Team Management
- Human Resource Management
- Business Development
- Conflict Resolution
- Team Building
- Strategic Planning
- Cross-Functional Project Management
- Sales Strategy Development
- Customer Relationship Management
- Innovative Problem-Solving
- Employee Relations
Certification
Professional Mediation Certificate - Lakewood College, Lakewood, Ohio - August 2012
Timeline
Recruiting Specialist
Google via Randstad Sourceright
08.2021 - 07.2023
Senior Student Advisor, Upward
Bound, Cuyahoga Community College
01.2018 - 07.2021
Assistant Director of Admissions
Vatterott College
01.2016 - 12.2018
Director of Admissions and Student Success Coach
Lakewood College
07.2013 - 01.2016
Director of Human Resources and Talent
Elegant Touch Auto Detailing
01.2012 - 01.2023
Assistant Director of Admissions
Lakewood College
08.2011 - 07.2013
MBA - Human Resource Management
American InterContinental University
Bachelor of Arts - Business Administration
American InterContinental University
Professional Mediation Certificate - Lakewood College, Lakewood, Ohio - August 2012
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