Alice Grant
Saint Clair,MI
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Salt industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Care Representative II
Cargill
St Clair, MI
01.2017 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Representative
Cargill
Saint Clair, MI
09.2007 - 01.2017
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Some College (No Degree) - Accounting And Business Management
St Clair County Community College
Port Huron, MISkills
- Customer Service
- Customer Account Management
- Project Management
- Problem Resolution
- Teamwork and Collaboration
- Salesforce
- SAP
- MS Office
]
Affiliations
Cargill Cares Member January 2008 – present
Team Chair January 2009 - January 2022
Accomplishments
2023 Diamond Crystal Award Nominee for Improving OTIF with Ace Hardware
2021 Diamond Crystal Award for Project Tungsten Super Soft Elimination – Hersey Plant
2021 Diamond Crystal Award for GS1-128 Barcode Labels for Ace Hardware
2017 Cargill Salt Team Award New Haven Community Enrichment
2015-16 Customer Care Subject Matter Expert
2015-16 Diamond Crystal Achievers Nominee
2010 Diamond Crystal Award Winner – Cargill Cares Team
Timeline
Customer Care Representative II
Cargill
01.2017 - Current
Customer Service Representative
Cargill
09.2007 - 01.2017
Some College (No Degree) - Accounting And Business Management
St Clair County Community College