Summary
Overview
Work History
Skills
Work Availability
Work Preference
Software
Languages
Education
Timeline
Generic

Tonya Bean

Memphis,TN

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.

Overview

16
16
years of professional experience
31
31
years of post-secondary education

Work History

Customer Care Representative II

Alight Solutions
Memphis, TN
03.2023 - Current
  • Delivered customer support to high call load each shift.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Escalated unresolved issues requiring further investigation or specialized expertise.
  • Provided accurate, valid, and complete information to customers.
  • Assisted customers in navigating through website features and functions to locate desired information or products.

Customer Care Representative

Reedgroup
Memphis, TN
11.2021 - 03.2023
  • Delivered customer support to high call load each shift.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Engaged in conversation with customers to understand needs, resolve issues and answer questions.
  • Updated databases with new and modified customer data.

Health Unit Coordinator

Baptist Memorial Hospital
Memphis, TN
08.2008 - 11.2021
  • Coordinated communication between various departments within the facility regarding patient care needs.
  • Received requests for medical records from outside agencies or individuals.
  • Answered incoming calls and routed them to the appropriate departments or staff members.
  • Provided administrative support to nursing staff as needed.
  • Greeted visitors and directed them to the proper area of the office.
  • Assisted with orienting new employees to departmental procedures.
  • Managed daily operations of the health unit including filing, faxing, photocopying.
  • Updated patient information in electronic systems according to established policies and procedures.
  • Assisted with scheduling appointments for patients and doctors.
  • Maintained inventory of medical supplies and equipment in health unit.
  • Organized patient records, charts, and other documents in an orderly manner.
  • Processed paperwork related to hospital admissions, discharges, and transfers.
  • Provided administrative support to healthcare teams, including data entry, filing, and preparing reports.

Skills

  • Appointment Scheduling
  • Data Entry
  • Database Research
  • Email correspondence
  • Customer Service
  • Microsoft Office
  • Computer Skills
  • MS Office
  • Time Management
  • Adaptability and Flexibility
  • Inbound and Outbound Calling
  • Understanding Customer Needs
  • Calm Under Pressure
  • Inbound Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Work-life balanceCareer advancementPaid sick leave401k matchWork from home optionPaid time offFlexible work hoursHealthcare benefits4-day work week

Software

Microsoft

Languages

English
Native language

Education

Associate General Studies - General Studies

Charles Stewart Mott Community College
Flint, MI
08.1997 - 06.2024

Associate of Applied Science - Health Care Adminsitration

University of Michigan, Flint
Flint, MI
08.2006 - 08.2008

Master of Science - Health Care Adminsitration

Walden University
Minneapolis, MN
08.2014 - 06.2016

Timeline

Customer Care Representative II

Alight Solutions
03.2023 - Current

Customer Care Representative

Reedgroup
11.2021 - 03.2023

Master of Science - Health Care Adminsitration

Walden University
08.2014 - 06.2016

Health Unit Coordinator

Baptist Memorial Hospital
08.2008 - 11.2021

Associate of Applied Science - Health Care Adminsitration

University of Michigan, Flint
08.2006 - 08.2008

Associate General Studies - General Studies

Charles Stewart Mott Community College
08.1997 - 06.2024

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Tonya Bean