Summary
Overview
Work History
Education
Skills
Accomplishments
Summary Qualification
References
Timeline
Generic

Alice Harris

Miami,Fl

Summary

To bring valuable, reliable leadership experience, maintain professionalism, and create top team performance to achieve the organization's goals.

24 years of direct customer service experience. Excellent communication and organizational skills. Build positive rapport with staff members. Fast learner with the ability to effectively multitask. Team player with great leadership qualities, and proficiency in educating. Visionary leader with proven track record in steering organizations toward success through strategic planning and effective management. Skilled in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Demonstrated ability to transform challenges into opportunities, resulting in significant impact on company growth and profitability.

Overview

20
20
years of professional experience

Work History

CEO/FOUNDER

UnforgettableClean LLC
Pembroke, FL
09.2019 - Current
  • Company Overview: Cleaning Services
  • Training and development, networking, accounting and payroll, project management, management, HR, and follow-up with everyday assignments.
  • Oversee recruitment and training of staff to ensure service excellence.
  • Developed strategic plans to enhance service offerings and customer satisfaction.
  • Managed organizational budgets and resource allocation for optimal performance.

Warehouse Associate

Caterpillar
Miami, FL
09.2017 - 03.2021
  • Cross-dock, store in the bins, decon, audit quality, pack, and ensure quality assurance.
  • Kept shelves, workstations, and pallet areas neat and tidy to maintain a safe work environment.
  • Unloaded materials from trucks using forklifts and pallet jacks.
  • Operated forklifts to move materials within the warehouse efficiently.
  • Loaded and unloaded shipments while ensuring proper handling of equipment.
  • Maintained inventory accuracy through regular cycle counts and updates.
  • Inspected incoming materials for quality assurance and compliance standards.

Grocery Manager

Publix
West Palm Beach, FL
12.2005 - 03.2017
  • Provided exceptional customer service, managed inventory, stocked merchandise, and effectively directed a team of employees.
  • Managed daily grocery operations and ensured store compliance with safety standards.
  • Trained and mentored staff on customer service and product knowledge techniques.
  • Oversaw inventory management, including stock rotation and order placement processes.
  • Coordinated promotional displays to enhance product visibility and customer engagement.
  • Implemented effective loss prevention strategies to minimize shrinkage in the department.
  • Collaborated with suppliers to maintain optimal product selection and availability.
  • Resolved customer inquiries and complaints to foster a positive shopping experience.
  • Conducted regular assessments of departmental performance and identified improvement areas.
  • Resolved customer complaints in a courteous and professional manner.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
  • Monitored inventory levels and stock shelves with new merchandise.
  • Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
  • Analyzed financial records to identify areas of improvement within the store.
  • Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
  • Ordered supplies as needed while staying within budget parameters.
  • Collaborated with vendors to negotiate prices on products and services.
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
  • Provided feedback on employee performance reviews during annual evaluations.
  • Managed a staff of 40 grocery clerks, ensuring that duties were completed in a timely manner.
  • Prepared reports regarding sales figures, expenses, inventory levels.

Education

MBA - Business Administration

Florida Memorial University College
Miami, Gardens
05-2026

BS - Finance

Florida Memorial University College
Miami, Gardens
05.2025

Diploma - Business

American Adult Community Education Center
Miami, FL
07.2020

Skills

  • Microsoft Word
  • PowerPoint
  • Excel
  • Outlook
  • Executive Team leadership
  • Customer and Associate relations
  • Process improvement
  • Vendor relations
  • Inventory management
  • Time management
  • Critical thinking and problem-solving
  • Organization
  • Adaptability and flexibility
  • Research and analytical
  • Creative and innovative thinking
  • Attention to detail
  • Project management
  • Continuous learning and self-improvement
  • Negotiation and conflict resolution
  • Entrepreneurial and business acumen
  • Strategic planning and decision-making abilities
  • Certified forklift
  • Reach
  • Customer service
  • Team building
  • Employee training
  • Sales growth
  • Defining company vision
  • Quality assurance
  • Analytical thinking

Accomplishments

  • Dean’s List, 01/01/23
  • Dean’s List, 01/01/24
  • Outstanding student of class, 01/01/23
  • Summa Cum Laude, 3.8, 01/01/24
  • Student Ambassador Finance, 01/01/23

Summary Qualification

24 years of direct customer service experience. Excellent communication and organizational skills. Build positive rapport with staff members. Fast learner with the ability to effectively multitask. Team player with great leadership qualities and proficiency in educating.

References

References available upon request.

Timeline

CEO/FOUNDER

UnforgettableClean LLC
09.2019 - Current

Warehouse Associate

Caterpillar
09.2017 - 03.2021

Grocery Manager

Publix
12.2005 - 03.2017

MBA - Business Administration

Florida Memorial University College

BS - Finance

Florida Memorial University College

Diploma - Business

American Adult Community Education Center

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