Alice Herrera
Customer Service
Midland
Summary
Results-driven manager with extensive experience in food service operations, specializing in staff training and inventory management. Proven ability to build strong relationships with customers and suppliers, enhancing satisfaction and optimizing processes.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Server
Bubba' 33
Odessa
11.2025 - 02.2026
- Provided exceptional customer service by promptly taking orders and serving food.
- Ensured cleanliness of tables and dining areas to enhance customer experience.
- Communicated effectively with kitchen staff to ensure timely food delivery.
- Resolved customer inquiries and issues professionally to enhance satisfaction.
- Handled payments accurately to streamline transaction process.
- Recommended menu items to enhance dining experience and drive additional sales.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
Owner/Operator
The Rolling Stove
Cody
04.2022 - 10.2025
- Managed financial operations, ensuring accurate budgeting and expense tracking for resource optimization.
- Created marketing strategies to increase customer acquisition and retention.
- Trained and supervised staff, ensuring adherence to high-quality service standards.
- Built strong relationships with suppliers for reliable product sourcing and favorable terms.
- Analyzed customer feedback to improve services and elevate overall experience.
- Coordinated events and promotions to boost community engagement and visibility.
- Managed daily operations encompassing staff, sales, inventory, and accounting functions.
- Resolved customer complaints promptly to uphold a positive business reputation.
Manager
Monument Lake and Resort
Weston
03.2019 - 08.2021
- Directed daily operations to enhance team productivity and workflow efficiencies.
- Executed recruitment, training, supervision, evaluation, and coaching to build a skilled team.
- Managed inventory levels through effective oversight and timely ordering of supplies to meet operational needs.
- Implemented safety protocols in the workplace to comply with industry standards.
- Resolved conflicts among team members while managing shift schedules and task assignments.
- Developed and implemented tailored training programs for ongoing staff development.
- Negotiated vendor contracts to secure services meeting organizational requirements.
- Ensured adherence to company policies and legal regulations across all operations.
Front Desk Receptionist
Campbell County Senior Center
Gillette
06.2017 - 02.2019
- Greeted visitors warmly and directed them to appropriate services.
- Managed incoming calls, addressing inquiries efficiently and providing information about programs.
- Coordinated appointments for seniors with staff and maintained a welcoming front desk area.
- Assisted clients in completing forms and understanding available resources.
- Handled payment processing accurately, balancing register at end of each shift.
- Performed data entry to maintain accurate records of customer information.
- Prepared conference rooms for meetings, ensuring proper setup and refreshments were available.
- Monitored reception area to ensure a safe, hazard-free environment for all customers.
General Manager
Pinon Valley Lodge
Weston
01.2014 - 02.2017
- Oversaw daily operations of food service department to ensure efficiency and customer satisfaction.
- Coordinated communication between kitchen and front-of-house staff to ensure smooth operations.
- Developed staff schedules to enhance coverage and improve service quality.
- Conducted training programs on food safety and customer service for all staff members.
- Oversaw inventory management to maintain adequate supplies and reduce waste.
- Coordinated menu planning with chefs to align offerings with guest preferences.
- Resolved customer complaints promptly, maintaining high service standards.
- Monitored compliance with health regulations and lodge standards in food service areas.
Education
High School Diploma -
Aztec High School
Aztec, NM05-1985
Certification
Food Safety
Timeline
Server
Bubba' 33
11.2025 - 02.2026
Owner/Operator
The Rolling Stove
04.2022 - 10.2025
Manager
Monument Lake and Resort
03.2019 - 08.2021
Front Desk Receptionist
Campbell County Senior Center
06.2017 - 02.2019
General Manager
Pinon Valley Lodge
01.2014 - 02.2017
High School Diploma -
Aztec High School