Alice McNair
Wilson,NC
Summary
Extremely dedicated, organized, and team oriented. Outstanding customer service, communication, and interpersonal skills. Highly adept at assisting coworkers and customers utilizing best practices. Detail oriented, strong organization skills with ability to carry out tasks with minimal supervision.
Overview
26
26
years of professional experience
Work History
Life Enrichment Assistant
Ridgecrest Assisted Living Community
03.2023 - 07.2023
- Facilitated open communication channels between residents, families, and staff regarding ongoing activity programs and individual preferences.
- Enhanced residents'' quality of life by implementing engaging and diverse activities tailored to individual needs.
- Ensured compliance with safety regulations during all activities for the well-being of participants at all times.
- Assisted in maintaining accurate records of resident participation, progress, preferences, and concerns.
Patient Care Associate
Northwell Health Hospital
02.2004 - 02.2023
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Maintained clean, safe, and well-organized patient environment.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for continuous improvement efforts.
- Increased staff efficiency by training new Patient Care Associates on best practices, policies, and procedures within the unit.
- Expedited response times to critical situations by swiftly recognizing changes in patient conditions and alerting appropriate medical personnel when necessary.
Medical Billing and Collections Specialist
Region Care Northwell Health
11.1999 - 02.2004
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Prevented unnecessary loss of revenue due to late or incomplete billing by meticulously tracking all accounts and ensuring timely submission of accurate claim forms.
- Provided essential support to the medical billing team, allowing for a more efficient and effective overall operation within the department.
- Implemented efficient workflows within the department that led to increased productivity levels among staff members while reducing errors in claim submissions.
- Facilitated effective communication between healthcare providers, patients, and insurance companies to resolve billing disputes promptly.
Retail Sales Associate
Lord & Taylor Department Store
12.1997 - 11.2002
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed cash register after end of shift to balance and record accurate transactions.
Education
High School Diploma -
Penn Foster High School
Scranton, PA05.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Client Relations
- Professional telephone demeanor
- Medical terminology knowledge
Timeline
Life Enrichment Assistant
Ridgecrest Assisted Living Community
03.2023 - 07.2023
Patient Care Associate
Northwell Health Hospital
02.2004 - 02.2023
Medical Billing and Collections Specialist
Region Care Northwell Health
11.1999 - 02.2004
Retail Sales Associate
Lord & Taylor Department Store
12.1997 - 11.2002
High School Diploma -
Penn Foster High School
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