Mikhaela Smith
Life Enrichment Assistant
Moultrie,GA
Summary
Accomplished Life Enrichment Assistant at the Willows at Hamburg. Adept in customer relations and analytical thinking. Spearheaded events enhancing elderly flourishing and contributed to program development which showcased a blend of empathy and strategic planning.
Overview
6
6
years of professional experience
Work History
Life Enrichment Assistant
The Willows at Hamburg
03.2023 - 06.2024
- Led 4-6 events per day for 20-30 elderly residents and visited 3-6 residents per day for one on one activities to encourage their overall wellbeing.
- Assisted in maintaining accurate records of resident participation, progress, preferences, and concerns.
- Served 10-20 residents twice a day in the dining area as a liaison between the residents and the kitchen.
- Provided valuable input on program development during team meetings to continually enhance service offerings.
ClickList Clerk
Kroger
03.2021 - 07.2022
- Answered customer's issues such as refunds, missing products, and general questions either in-person or over the phone.
- Followed procedures to procure items from store and safely transport fresh products to customers.
- Solved workspace problems regularly without supervision or assistance from department manager.
Summer Camp Director
Camp Gideon
10.2018 - 07.2019
- Recruited, trained, and managed team of 15-20 counselors and staff.
- Managed camp operations for camp facility serving 20-60 campers each day.
- Wrote curriculum and planned activities for 10-12 five-day and weekend camps spanning 2 months.
I.T. Help Desk Student Employee
Asbury University
01.2018 - 05.2019
- Answered 10-20 phone calls per day for minor technical issues and provided stellar customer service.
- Communicated with appropriate tech departments and wrote/accelerated tickets based on customer needs.
Education
Bachelor of Arts - Psychology
Asbury University
Wilmore, KY 05.2001 -
High School Diploma -
Harper Creek High School
Battle Creek, MI 05.2001 -
Skills
Customer Relations
Analytical and Critical Thinking
Active Listening
Activity Coordination
Computers
Timeline
Life Enrichment Assistant
The Willows at Hamburg
03.2023 - 06.2024
ClickList Clerk
Kroger
03.2021 - 07.2022
Summer Camp Director
Camp Gideon
10.2018 - 07.2019
I.T. Help Desk Student Employee
Asbury University
01.2018 - 05.2019
Bachelor of Arts - Psychology
Asbury University
05.2001 -
High School Diploma -
Harper Creek High School
05.2001 -
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