DANIELA SHERIDAN
Lancaster,NH
Summary
Adaptable worker familiar with FOH and BOH operations. Hardworking collaborator with background providing exceptional customer service and friendly food service to ensure guest satisfaction. Fast learner, responsible and respectful with my job.
Life enrichment professional with passion for creating meaningful experiences and fostering vibrant community atmosphere. Known for ability to design and implement engaging programs that encourage participation and enhance residents' overall well-being. Emphasizes collaboration and adaptability to meet evolving needs, ensuring positive and inclusive environment.
Successfully completed and graduated from an LNA program. Apply LNA training and patient-care skills daily in the Activities Department, including safely transferring residents, assisting with dressing and feeding, and supporting residents with their daily needs.
Overview
1
1
Language
8
8
years of professional experience
Work History
Life Enrichment Assistant
St Vincent De Paul Nursing Home
Berlin, NH
09.2024 - Current
- Developed and implemented engaging recreational activities for residents to support well-being.
- Assisted in organizing social events, fostering community connections among residents and families.
- Collaborated with healthcare staff to ensure personalized care plans aligned with resident interests.
- Evaluated resident feedback to adapt programs, improving satisfaction and participation rates.
- Led workshops that promoted cognitive engagement, boosting residents' mental stimulation and social interaction.
- Contributed to a positive living environment by fostering strong relationships with residents, families, and staff.
- Encouraged creative expression through art, music, and writing workshops designed for various skill levels.
- Adapted activities as needed to accommodate varying physical and cognitive abilities, ensuring all residents could participate in programming efforts.
- Coordinated special events that fostered community connections and showcased residents'' talents and achievements.
- Boosted social interaction among residents through facilitating group events and outings.
- Facilitated open communication channels between residents, families, and staff regarding ongoing activity programs and individual preferences.
- Developed and implemented engaging recreational activities for residents, enhancing overall well-being.
- Coordinated volunteer efforts, increasing program resources and enriching resident experiences through diverse activities.
- Provided necessary assistance during meal times or personal care routines when needed to ensure comprehensive support beyond scheduled activity programming.
- Supported the transition process for new residents by actively involving them in activities, fostering social connections, and providing guidance as needed.
- Enhanced residents'' quality of life by implementing engaging and diverse activities tailored to individual needs.
- Accommodated diverse interests by regularly seeking resident feedback on preferred activities and incorporating suggestions into future planning efforts.
Licensed Nurse's Assistant
St Vincent De Paul Nursing Home
Berlin, NH
09.2024 - Current
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided compassionate support to residents, enhancing emotional well-being.
- Implemented individualized care plans in collaboration with healthcare teams.
- Increased patient satisfaction by engaging in empathetic conversations and providing emotional support during challenging times.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Improved patient safety through diligent monitoring of vital signs and immediate communication with nurses regarding anomalies.
- Promoted patient independence by guiding patients through rehabilitative exercises and activities, encouraging self-sufficiency whenever possible.
- Enhanced patient care by providing compassionate assistance with activities of daily living.
Banquet Server
Mountain View Grand
Whitefield, NH
03.2021 - 09.2024
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Provided exceptional service to high volume of daily customers.
- Set up stations for serving meals according to established guidelines.
- Cleared away used plates and utensils following end of meal service.
- Replenished buffet lines with fresh foods as needed.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Served beverages and appetizers to guests in an efficient manner.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Restaurant Hostess
Mountain View grand
Whitefield, New Hampshire
08.2021 - 09.2024
- Communicated with kitchen staff regarding customer feedback or complaints.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Provided menus and answered questions about menu items and specials.
- Restocked condiments, silverware, napkins, tablecloths, as needed.
- Adhered to all safety regulations set forth by the restaurant management team.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Managed reservations, waitlists, and special requests for large parties.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Assisted with setting up banquet rooms for special events.
- Greeted customers and escorted them to their tables.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Informed kitchen staff of any special orders or dietary restrictions.
- Greeted guests and sat customers at tables or in waiting areas.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Cashier
Omni Hotels & Resorts
Bretton Woods, NH
12.2019 - 03.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
Attendant
The Broadmoor Hotel
Colorado Springs, CO
12.2018 - 03.2019
- Greeted customers, answered their questions and provided them with assistance.
- Cleaned work areas and equipment at the end of each shift.
- Assisted other staff members in completing tasks as needed.
- Handled various cleaning duties to keep common areas neat and organized.
- Answered guest questions regarding amenities and services and offered assistance in solving problems.
- Responded promptly to customer inquiries regarding services offered or product availability.
- Interacted positively with guests and coworkers to build professional relationships.
Education
Bachelor of Accountancy - Accounting
Universidad Nacional San Agustin
ArequipaLicensed Nurse Assistant -
LNA Health Carrers
Manchester, NHCertificate - HeartCode BLS Online Portion
American Heart Association
05.2025
Skills
- Guest Relations
- Food Running
- Food Handling
- Customer Service
- Table Bussing
- Active Learning
- Buffet setup and takedown
- Menu knowledge
- Basic life support
- Vital signs monitoring
- Dressing assistance
- Privacy and confidentiality
- Feeding assistance
- Transfer techniques
- Emotional resilience
- Teamwork
- Activity coordination
- Artistic expression
- Music appreciation
- Creative programming
- Empathetic communication
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Active listening
- Effective communication
Languages
Spanish
Native or Bilingual
Timeline
Life Enrichment Assistant
St Vincent De Paul Nursing Home
09.2024 - Current
Licensed Nurse's Assistant
St Vincent De Paul Nursing Home
09.2024 - Current
Restaurant Hostess
Mountain View grand
08.2021 - 09.2024
Banquet Server
Mountain View Grand
03.2021 - 09.2024
Cashier
Omni Hotels & Resorts
12.2019 - 03.2020
Attendant
The Broadmoor Hotel
12.2018 - 03.2019
Bachelor of Accountancy - Accounting
Universidad Nacional San Agustin
Licensed Nurse Assistant -
LNA Health Carrers
Certificate - HeartCode BLS Online Portion
American Heart Association