Alice Maombi

• Perform daily patient care tasks, including feeding and bathing patients
• Performs basic housekeeping tasks required to maintain patient living areas, which may include cleaning soiled beds and floors
• Administer medications according to orders
• Working with patients in the memory care unit, providing companionship
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Recognized and reported abnormalities or changes in the patient's health status to the case manager.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.

• Assist patients with activities of daily living
• Complete rounds and document findings accurately and timely manner, by the facility's policy and procedure
• Recognize changes in the patient’s affect, behavior, mood, and level of suicidality or self-harm
• Report changes or issues of concern to the Charge Nurse immediately
• Administer medications according to orders
• Provide care for patients with: depression/suicidal impulses, mania, delusions/hallucinations, paranoia, anxiety, aggressive/assaultive behavior, chemical dependency issues/detox, personality disorders, and/or dementia/Alzheimer’s
• Provide mental health services to patients

-Performed patient vitals, EKG, and drew blood for laboratory tests

-Completed and run Covid19, Strep, CBC, A1C, and urinalysis tests

-Set up, re-stocked, and sterilized rooms

-Assisted physicians with patient examinations and procedures

- Prepared and maintained examination rooms and equipment

- Collected and documented patient information, including medical history and vital signs

- Administered medications and injections as directed by healthcare providers

- Scheduled appointments and coordinated referrals for patients

• Managed and executed an average of 34 test cases daily with tracking on Redmine, consistently meeting project deadlines while maintaining high-quality standards
• Answered 10+ calls per hour, exceeding target call rates by 16%
• Resolved customer call complaints within 24 hours, reducing the likelihood of negative reviews by 68%
• Maintained a professional, friendly demeanor with customers at all times, receiving 130+ positive customer reviews
• Responded to customer requests for products, services, and company information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigate auto related claims to determine coverage and liability settling auto related property damage claims and mitigating damages through prompt handling

• Greeted patients and provided helpful and courteous service in a timely manner
• Assisted with cleaning and sanitation
• Follows all hospital and departmental policies and procedures

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Complete a highly detailed investigation of each claim promptly and fully document the file with pertinent information
• Assess policy details to determine accurate coverage interpretation
• Prepare appropriate coverage letters to be submitted to and approved by claims management
• Maintain consistent contact with involved parties to keep all informed of claim progress
• Set accurate reserves on each claim within the given authority level and promptly bring claims that will require reserves above their authority to their supervisor’s attention

• Reduced challenging behaviors through the implementation of positive reinforcement strategies.
• Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
• Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
• Supported families in understanding and applying behavioral strategies within the home environment.
• Treated clients and families with respect and dignity.
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