Alice McCluskey
New York
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Proactive and goal-orientated, with strong time-management skills that support high performance, commission achievement, and overall company success. Willingness to learn, grow, and challenge myself while consistently delivering my full potential.
Overview
9
9
years of professional experience
Work History
Food and Beverage Manager
The Raven
03.2024 - Current
- Oversaw food and beverage operations, ensuring compliance with health and safety regulations.
- Managed inventory control processes, optimizing stock levels to reduce waste.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
Esthetician
Complexions Beauty Bar
03.2018 - 11.2024
- Delivered customized skin treatments based on individual client needs and skin types.
- Educated clients on skincare routines and product recommendations for optimal results, and to boost product sales.
- Mentored junior estheticians in techniques and customer service best practices.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Implemented client feedback system to identify areas for improvement, leading to higher satisfaction rates.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Server
The Horny Ram
09.2016 - 03.2018
- Provided exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure seamless service flow during peak hours.
- Trained new servers on menu items, customer interaction, and restaurant policies.
Education
Vocational Certificate/City And Guilds - Fashion, Theatre And Media Hair And Makeup Studies
Belfast Metropolitan College
Belfast, Northern Ireland 06-2015
Vocational Certificate/City And Guilds - Beauty Therapy Level 3
South West College
Dungannon, Northern Ireland06-2014
Vocational Certificate/City And Guilds - Beauty Therapy Level 2
Southern Regional College
Armagh, Northern Ireland 06-2013
GCSE/AS Level -
St Josephs Grammar
Donaghmore, Northern Ireland 06-2012
Skills
- Sales promotion
- Problem-solving
- Relationship building
- Strategic planning
- Inventory management software
- Money handling
- Sales and marketing
Timeline
Food and Beverage Manager
The Raven
03.2024 - Current
Esthetician
Complexions Beauty Bar
03.2018 - 11.2024
Server
The Horny Ram
09.2016 - 03.2018
Vocational Certificate/City And Guilds - Fashion, Theatre And Media Hair And Makeup Studies
Belfast Metropolitan College
Vocational Certificate/City And Guilds - Beauty Therapy Level 3
South West College
Vocational Certificate/City And Guilds - Beauty Therapy Level 2
Southern Regional College
GCSE/AS Level -
St Josephs Grammar