Alice Palencia
Relocating To Dallas,TX
Summary
Dynamic leader and creative thinker, adept at balancing multiple priorities to drive operational excellence. Demonstrates a proven track record of elevating team performance through innovative problem-solving and strategic organizational skills. Committed to inspiring teams and leading by example to achieve objectives, with a dedication to tackling challenging tasks that propel company growth. Exhibits resourceful approaches and unwavering reliability, making a valuable asset to any organization looking to enhance its leadership strength.
Overview
5
5
years of professional experience
Work History
Bartender/Server
JJ's Grill
07.2019 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assumed the role of Interim Manager for a busy business, demonstrating strong leadership capabilities.
- Brand Ambassador, creating media content to drive online engagement.
Intern
Vivint Home Security
06.2021 - 07.2021
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations..
- Managed customer expectations and helped navigate sales processes.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
Education
Bachelor of Arts - Anthropology
University of Arkansas
Fayetteville, AR05.2024
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Outgoing, Personable Personality
- Problem Solving
- Customer Engagement
- Creativity
- Fluency in Spanish
Languages
Spanish
Timeline
Intern
Vivint Home Security
06.2021 - 07.2021
Bartender/Server
JJ's Grill
07.2019 - Current
Bachelor of Arts - Anthropology
University of Arkansas
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