Alice Ramsey
Boston,MA
Summary
Successful Design Associate committed to exceeding customer expectations while prioritizing the development of my team and the growth of our business.
STRENGTHS
Strategic-Examines multiple options to create innovative solutions
Learner-Seeks new learning opportunities and experiences to build skills
Maximizer-Committed to excellence and continual self-improvement
Developer-Patient teacher, committed to the growth and improvement of others
Overview
35
35
years of professional experience
Work History
Design Associate
Room& Board
Boston, MA
03.2014 - Current
- Contribute to the growth and establishment of Room&Board Boston from anew showroom to an established location. In 2021, Room&Board Boston experienced a 26% increase in sales over 2020. individually, I surpassed my prior year sales by 30%.
- Created a stronger, More cohesive team via my involvement with interviewing, acclimating, and supporting new team members. To date, I have trained over 58% of the current Boston Design Associates, of which 4 new Design Associates were added in 2021. Of those 4, 2 have been promoted from 3-Day to 5-Day associate role.
- Support the entire team via my 6 years of participation in planning and executing morning meetings, product education, DA support for problem-solving resolution, and monitoring the Boston email box for customer inquiries.
- Utilize a strategic approach to providing excellent customer service and creative solutions to design challenges. In 2021 created over 242 new on-line customer accounts, achieved a 152% email opt-in rate, completed over 110 floor plans, and ranked the highest in sales from design appointments for the Boston location.
- Supported and promoted company initiatives-moving away from SAP to Engage; introduction of virtual design appointments; use of new floor planner program; and Work Life redesign focus group.
- Began a Leadership path and took on new role in 2021 of supporting leadership by participating in daily operations such as closing procedures, leadership meetings, scheduling, and processing payroll.
- Provided support in the opening of two new Room&Board showrooms-Portland, Oregon and Austin, Texas.
Office Manager
Cohasset Jewelers
Cohasset, MA
08.2010 - 03.2014
- Oversaw daily operations including sales floor coverage, opening and closing procedures with special attention paid to security procedures.
- Managed inventory through ordering, data entry, ticket making, and tagging of merchandise.
- Processed invoices with use of Quick Books-data entry, billing, posting payments, and filing.
- Createdd visual display of showcases and windows to keep showroom fresh and inviting.
- Worked with clients to provide excellent customer service and maximize sales.
Assistant Manager
Mayfair Jewelers
Glenville, NY
07.2003 - 07.2007
- Oversaw sales floor and scheduling of staff to maximize positive customer experience.
- Balanced administrative responsibilities with time on the sales floor working with clients in jewelry selection, repairs, and custom orders.
- Responsible for daily closing procedures, inventory management, and security procedures.
Secondary Chemistry/Science Teacher
Southern Berkshire Regional School District
Sheffield, MA
08.1982 - 06.2002
- Taught a diverse range of students in grade 9-12 in the topics of Chemistry, Earth Sciences, and Anatomy.
- Developed curriculum, prepared and taught lesson plans and activities to engage students in active participation.
- Demonstrated positive and effective classroom management skills.
- Continually evaluated student progress and adapted plans to promote student success.
- Communicated with students and parents regarding academic progress, assignments and behavior.
Education
Bachelor of Arts - Chemistry & Secondary Education
05.1981
Skills
- Passionate about promoting the Room&Board culture, Guiding Principles, and products
- Leads by example to inspire others to achieve excellence, engage in new experiences, learn new skills, and take on new roles
- Utilizes time-management skills to exceed the company's Design Associate measurements while supporting my team through my multiple roles and responsibilities
- Committed to the growth and development of my entire team, as well as new Design Associates at other locations
- Recognizes the unique strengths of others and seeks out ways to collaborate and work with others
- Provides timely, constructive feedback to improve performance and job efficiency
- Listens actively to feedback and incorporates it into future decision making
- Assesses commonalities/ connectedness with others to build relationships and trust
- Treats each customer interaction as an opportunity to establish rapport and build loyal, long- lasting customers
Timeline
Design Associate - Room& Board
03.2014 - Current
Office Manager - Cohasset Jewelers
08.2010 - 03.2014
Assistant Manager - Mayfair Jewelers
07.2003 - 07.2007
Secondary Chemistry/Science Teacher - Southern Berkshire Regional School District
08.1982 - 06.2002
University of Massachusetts - Bachelor of Arts, Chemistry & Secondary Education
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