Jason Nail
Seattle
Summary
Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Part Time Design Associate
Room & Board
08.2023 - Current
- Assisting customers in navigating the brand's selection and working closely with customers in appointments for designing multiple rooms
- Assist customers with color pairing and fabric selection based on customers' environment and preparing post-appointment design presentations
- Maintaining knowledge of products, fabrics and other materials in use in the assortment
- Utilizing 3D floor planning software for space planning and piece size selection
- Troubleshooting delivery issues and working with customer service, delivery and vendor teams when needed to resolve customer issues
- Maintaining personal customer base and reaching out with order or product updates
Visitor Experience Lead
Seattle Art Museum
07.2021 - 10.2024
- Greeting and assisting guests with ticketing needs, directions, exhibition inquiries and transaction based customer service
- Preparing daily schedules and managing cash tills
- Maintaining break schedule and shift rotation
- Instructing and guiding representatives through ticketing and membership processes and resolving membership issues and requests
- Stepping in when needed in complicated or tense situations
- Communicating with immediate managers and supervisors about issues
- Occasionally worked in customer care call center, assisting with memberships, tickets and inquiries over the phone and across multiple data systems and departments
Full-time Keyholder Associate
Amazon Bookstore
10.2017 - 05.2019
- Opening and closing store responsibilities and coordinating associates throughout the workday, ensuring prioritized tasks are completed while maintaining break and shift schedule
- Ensuring the stockroom is organized, and the sales floor is presentable
- Maintaining knowledge of devices and products and assisting customers with selection
- Stepping in for associates in volatile customer interactions
- Assisting manager with supervisory functions when manager is not available
Education
High School Diploma -
Douglas MacArthur High School
San Antonio, TX06-2015
Skills
- Agile learner
- Attentive & observant
- Effective Communication
- Skilled in Digital Tools
- Strong Interpersonal Skills
- Strong Attention to Detail
- Customer service skills
- Phone etiquette
- Strong work ethic
- Design research
- Presentation design
- Teamwork skills
Timeline
Part Time Design Associate
Room & Board
08.2023 - Current
Visitor Experience Lead
Seattle Art Museum
07.2021 - 10.2024
Full-time Keyholder Associate
Amazon Bookstore
10.2017 - 05.2019
High School Diploma -
Douglas MacArthur High School
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