AVA VAN DYKE
Seattle,WA
Summary
Customer service expert with a strong background in integrating design principles, data analysis and sales strategies to create impactful client experiences. Utilizes keen eye for detail and strong troubleshooting skills to understand and fulfill customer expectations. Track record of building long-term client relationships and achieving consistent satisfaction through innovative design approaches and exceptional customer service. Strong education background in developing and training new hires for companies.
Overview
8
8
years of professional experience
Work History
Design Consultant
Room & Board
07.2023 - Current
- Administrative work involving emailing prospective clients, setting up service requests to resolve issues with products and managing client information.
- Sales-driven creative role balancing a high-traffic showroom along with scheduled design appointments.
- Proficiency in design software for creating floor plans, 3D models, and visualizing design concepts.
- Ability to oversee a project from conception to completion, managing timelines, budgets, and vendors.
- Ability to manage project budgets effectively, ensuring design goals are met within financial constraints.
- Working with architects, contractors, and other professionals on major commercial spaces like restaurants and lobbies.
- Facilitating training for new hires with an emphasis on educating about company's products, customer service expectations and problem solving.
- Responsible for partnering with corporate product team to help answer questions and problem solve with colleagues.
Floor Manager
Ted Baker
01.2023 - 07.2023
- Weekly administrative work including updating and approving payroll and creating schedules for teams.
- Establishing objectives to offer team members clear roadmap to help company achieve overall goals.
- Develop and implement floor plans and layouts to maximize customer satisfaction and sales.
- Designated store trainer for all new hires.
- Daily usage of Microsoft Office, Teams, and Excel as well as utilization of KPI's to measure weekly and monthly successes and opportunities for team-wide growth.
Fashion Data Expert
Amazon
07.2019 - 01.2023
- Utilizing current trends and extensive brand knowledge to style for customers of all sizing, including fringe sizing.
- A sales driven role curating monthly wardrobe boxes using data driven metrics for local and international customers.
- Daily usage and mastering of Excel and Outlook, as well as other metric charts and KPI's.
- Performed QC auditing for new trainees and stylists to ensure customer satisfaction and sales expectations.
- Partnered with marketing team by curating nodes for customers to increase program revenue.
- Assisted HR with writing Code of Conduct document to be utilized in people training.
Floor Manager
Zara
11.2016 - 07.2019
- Daily administrative work including updating payroll systems and employee schedules.
- Store trainer for all departments for new hires (cashiers, floor associates, stock associates) with a focus on: HR resources, state and federal worker rights, employee handbook, store layout and product knowledge of textiles, collections, and trends
- Visual Commercial for both women's department and men's departments.
- Managed monthly inventory processes where each piece of merchandise was accounted for and any reported loss was sent to corporate LP team
- Facilitated shipment days and managed the operation process along with documenting invoices and distributing products back to warehouses and in between local stores
Education
Art History
University of Iowa
Iowa City, IASkills
- Management
- Visual Merchandising
- Data Entry
- Sales
- Personal Styling
- Administration
- Floor Planning Software
- Interior Design
- Payroll
- Scheduling
Timeline
Design Consultant
Room & Board
07.2023 - Current
Floor Manager
Ted Baker
01.2023 - 07.2023
Fashion Data Expert
Amazon
07.2019 - 01.2023
Floor Manager
Zara
11.2016 - 07.2019
Art History
University of Iowa
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