Alice Sharpe
Brooklyn,NY
Summary
Proven track record in enhancing customer loyalty and team efficiency, notably at Catholic Charities. Excelled in high-stress environments by leveraging exceptional problem-solving and collaboration skills. Achieved significant improvements in client wellness and satisfaction through meticulous attention to detail and a friendly, positive attitude.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Department of Motor Vehicles
Motor Vehicle Representative
02.2020 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Receive and submitted payments for fees and fines, accurately tracking amounts issuing receipts and updating computer systems
Cashier Helper
Shop Rite Food Market
10.2022 - 06.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Participated in ongoing training sessions to stay up-to-date on company policies and procedures.
Direct Support Professional
Catholic Charities
08.2018 - 03.2020
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Mental Health Therapy Aide
Sagamore Children's Psychiatric Center
07.2016 - 01.2019
- Assisted in the development of treatment plans for better mental health outcomes.
- Ensured patient safety and maintained a secure facility by conducting regular safety checks and adhering to strict protocols.
- Provided compassionate support during one-on-one counseling sessions, helping patients gain insight into their emotional issues and develop healthier coping mechanisms.
- Enhanced communication between staff and patients through effective documentation and reporting of patient progress and concerns.
- Maintained comprehensive records detailing each patient''s history, progress, assessments, goals, interventions, responses.
Education
GED -
Tilden Preparatory
Brooklyn, NY04-1991
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
Timeline
Cashier Helper
Shop Rite Food Market
10.2022 - 06.2023
Department of Motor Vehicles
Motor Vehicle Representative
02.2020 - 03.2025
Direct Support Professional
Catholic Charities
08.2018 - 03.2020
Mental Health Therapy Aide
Sagamore Children's Psychiatric Center
07.2016 - 01.2019
GED -
Tilden Preparatory
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