Alice Shin
Las Vegas
Summary
Proven leader in the hospitality sector, excelling at staff training and development at I Love Sushi. Expert in food safety compliance, I significantly enhanced dining experiences through effective conflict resolution and event organization, boosting team efficiency and reducing turnover. Demonstrates exceptional task delegation and a commitment to maintaining high sanitation standards.
Overview
11
11
years of professional experience
Work History
Server Assistant Manager
I Love Sushi
01.2016 - Current
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
Server Trainer
I Love Sushi
03.2015 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Server
I Love Sushi
08.2014 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Certificate Of Technical Studies - Software Engineering
College of Southern Nevada
Las Vegas, NV05.2024
Skills
- Staff training and development
- Sanitation standards
- Food safety compliance
- Task delegation
Languages
English
Full Professional
Japanese
Full Professional
Korean
Native or Bilingual
Timeline
Server Assistant Manager
I Love Sushi
01.2016 - Current
Server Trainer
I Love Sushi
03.2015 - Current
Server
I Love Sushi
08.2014 - Current
Certificate Of Technical Studies - Software Engineering
College of Southern Nevada
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