Alice Soler
University of Pennsylvania Health System
Drexel Hill,PA
15
years of professional experience
Experienced professional with 10+ years in Healthcare Administration. Skilled in organization, calendar management, and communication. Strong team collaborator known for adaptability and reliability in dynamic environments. Focused on delivering results through effective support and coordination.
Work History
STAFF ASSISTANT- PATHOLOGY
1 Year- Provide administrative support to departmental leadership and staff, ensuring efficient daily operations.
- Coordinate calendars, meetings, and scheduling activities for multiple team members.
- Prepare, edit, and distribute reports, correspondence, and departmental documents.
- Serve as a point of contact for incoming calls, emails, and inquiries, ensuring prompt resolution and follow-up.
- Maintain electronic and paper filing systems to support compliance and document accessibility.
- Perform data entry, record maintenance, and database management with a high degree of accuracy.
ADMINISTRATIVE COORDINATOR- HR
8 Months- Served as the primary point of contact for employee and management HR inquiries
- Coordinated onboarding activities, compliance tracking, and departmental initiatives.
- Assisted employees with benefits administration, retirement plans, ADA accommodations, and FMLA processes.
- Maintained confidential personnel records and ensured compliance with organizational policies.
- Supported budget-related activities, invoice processing, and office operations.
ADMINISTRATIVE ASSISTANT- BARIATRIC SURGERY
3 Years 1 Month- Managed high-volume scheduling for outpatient appointments, procedures, and pre-operative clearances.
- Coordinated surgical scheduling and insurance authorizations to ensure timely patient care.
- Maintained provider schedules using Epic and QGenda while supporting clinic workflow efficiency.
- Served as a liaison among patients, providers, and clinical staff to facilitate communication and continuity of care.
- Triaged patient calls and resolved scheduling and insurance-related concern
ADMINISTRATIVE ASSISTANT- CARDIAC SURGERY (Part-time)
1 Year 1 Month- Scheduled appointments, surgeries, and diagnostic testing for cardiac surgery patients.
- Obtained insurance pre-certifications and verified coverage requirements.
- Managed physician calendars and coordinated departmental meetings.
- Assisted with patient billing processes and insurance claim documentation.
ADMINISTRATIVE ASSISTANT- HEART & VASCULAR (Temp)
3 Months- Supported the Transcatheter Aortic Valve Replacement (TAVR) program through patient scheduling and coordination.
- Arranged diagnostic testing, appointments, and pre-procedure clearances.
- Maintained physician calendars and ensured accurate clinical documentation
PROGRAM COORDINATOR- ED/INPATIENT
1 Year 2 Months- Coordinated outpatient follow-up care for discharged patients, reducing appointment no-show rates by 90%
- Scheduled and organized specialty clinics, supporting over 30 physicians in delivering coordinated patient care
- Communicated with insurance providers to verify patient coverage and obtain procedure authorizations
- Coordinated post-discharge outpatient follow-up appointments and specialty care referrals.
- Improved appointment attendance and continuity of care through proactive patient outreach.
MEDICAL ASSISTANT/PSA- UROLOGY
1 Year 8 Months- Managed patient check-in/check-out processes and appointment scheduling.
- Verified insurance eligibility and obtained required patient information.
- Assisted providers with clinical documentation and billing support.
- Delivered exceptional patient service in a high-volume specialty practice.
MEDICAL ASSISTANT- PRIMARY CARE
1 Year 8 Months- Assisted healthcare providers with direct patient care activities.
- Performed vital signs, immunizations, and spirometry testing.
- Maintained accurate patient records and supported quality patient care initiatives.
- Ensured adherence to infection control and patient safety protocols.
Education
Certified Medical Assistant
High School Diploma
Skills
Human resources management
Patient appointment management
Procedure coordination
Medical billing expertise
Provider & Team Calendar Management
Insurance Verification & Pre-Certifications
Administrative operations
Healthcare Platforms: Epic (PennChart)
Medview
Nextgen
Cerner
QGenda
NaviNet
Promise
Passport
JDXpert
Experienced in Word
Excel
PowerPoint
and Outlook
Knowledge of HIPAA
ADA
and FMLA regulations
Timeline
STAFF ASSISTANT- PATHOLOGY
University of Pennsylvania Health System
06.2025 - CurrentRead More
ADMINISTRATIVE COORDINATOR- HR
University of Pennsylvania Health System
07.2021 - 03.2022Read More
ADMINISTRATIVE ASSISTANT- BARIATRIC SURGERY
University of Pennsylvania Health System
06.2018 - 07.2021Read More
ADMINISTRATIVE ASSISTANT- CARDIAC SURGERY (Part-time)
Chester County Hospital
05.2017 - 06.2018Read More
ADMINISTRATIVE ASSISTANT- HEART & VASCULAR (Temp)
University of Pennsylvania Health System
10.2016 - 01.2017Read More
PROGRAM COORDINATOR- ED/INPATIENT
St. Christopher’s Hospital for Children
05.2015 - 07.2016Read More
MEDICAL ASSISTANT/PSA- UROLOGY
University of Pennsylvania Health System
08.2013 - 04.2015Read More
MEDICAL ASSISTANT- PRIMARY CARE
Children’s Hospital of Philadelphia
12.2011 - 08.2013Read More
University City High School
High School Diploma
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Lincoln Technical Institute
Certified Medical Assistant
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