Alice Soler

· Provide administrative support to departmental leadership and staff, ensuring efficient daily operations.

· Coordinate calendars, meetings, and scheduling activities for multiple team members.

· Prepare, edit, and distribute reports, correspondence, and departmental documents.

· Serve as a point of contact for incoming calls, emails, and inquiries, ensuring prompt resolution and follow-up.

· Served as the primary point of contact for employee and management HR inquiries

· Coordinated onboarding activities, and compliance tracking.

· Assisted employees with benefits administration, retirement plans, ADA accommodations, and FMLA processes.

· Maintained a well-organized filing system to ensure easy access to important records and documents.

· Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.

· Managed high-volume scheduling for outpatient appointments, procedures, and pre-operative clearances.

· Coordinated surgical scheduling and insurance authorizations to ensure timely patient care.

· Maintained provider schedules using Epic and Q-Genda while supporting clinic workflow efficiency.

· Triaged patient calls and resolved scheduling issues

· Scheduled appointments, surgeries, and diagnostic testing for cardiac surgery patients.

· Obtained insurance pre-certifications and verified coverage requirements.

· Managed physician calendars and coordinated departmental meetings.

· Assisted with patient billing processes and insurance claim documentation.

· Supported the Transcatheter Aortic Valve Replacement (TAVR) program through patient scheduling and coordination.

· Arranged diagnostic testing, appointments, and pre-procedure clearances.

· Maintained physician calendars and ensured accurate clinical documentation

· Coordinated outpatient follow-up care for discharged patients, reducing appointment no-show rates by 90%

· Scheduled and organized specialty clinics, supporting over 30 physicians in delivering coordinated patient care

· Coordinated post-discharge outpatient follow-up appointments and specialty care referrals.

· Improved appointment attendance and continuity of care through proactive patient outreach.

· Assisted providers with clinical documentation and billing

· Assisted healthcare professionals with patient examinations.

· Managed patient intake processes, collecting detailed medical histories and updating electronic health records accurately.

· Coordinated appointment scheduling, optimizing physician availability and enhancing patient access to care services.

· Assisted healthcare providers with direct patient care activities.

· Performed vital signs, immunizations, and spirometry testing.

· Maintained accurate patient records and supported quality patient care initiatives.

Ensured adherence to infection control and patient safety protocols.