Alice Solis Canales
New Braunfels
Summary
Dynamic Youth Empowerment Specialist with a proven track record at Connections Individual & Family Services, excelling in relationship building and life skills support. Expert in documentation management and analytical thinking, I enhance youth independence and confidence while fostering a safe environment. Committed to achieving impactful outcomes through effective communication and problem-solving. I would love to grow in this company for of opportunities and have made me be a better person and grow.
Overview
13
13
years of professional experience
Work History
Youth Empowerment Specialist
Connections Individual & Family Services
New Braunfels, TX
03.2023 - Current
- Supports youth by helping them build life skills, confidence, and independence.
- Mentor and guide youth, teach daily living skills like budgeting and cooking, and help with job readiness and goal setting.
- Supervise activities, manage behavior, and provide emotional support, all while working with a team to track progress and ensure safety in the home.
Office Manager
South Texas Distribution
Laredo, TX
06.2012 - 03.2015
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Lead (deli)
H‑E‑B
Portland, Tx And New Braunfels, Tx
08.2018 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
- Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
- Applied problem-solving skills to resolve operational challenges swiftly, preventing disruptions in workflow or customer experience quality levels.
- Assisted in increasing sales revenue through effective merchandising and promotional efforts.
Medical Assistant/Receptionist
Pain Consultants of Texas
Laredo, TX
02.2014 - 06.2016
- Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
- Kept up-to-date with evolving healthcare regulations to ensure compliance in all aspects of documentation and recordkeeping.
- Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
- Accompanied physicians through day in fast-paced, stressful environments.
- Assisted in the training of new scribes, sharing best practices for efficient documentation and communication with medical staff.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Increased physician productivity by handling administrative tasks such as scheduling appointments and managing patient inquiries.
Education
Nursing
Texas A&M International University
Laredo, TXPhlebotomist/ Medical Assistant - Nursing
South Texas Training
Laredo, TX04.2014
High School Diploma - Nursing
Martin High School
Laredo, TX05.2012
Skills
- Communication Skills
- Relationship Building
- Life Skills Support
- Expert problem solving
- Analytical thinking
- Documentation management
- Advanced communication
- Technical communication
- Emergency response
- Organization & Documentation
Languages
Spanish
Native or Bilingual
Timeline
Youth Empowerment Specialist
Connections Individual & Family Services
03.2023 - Current
Lead (deli)
H‑E‑B
08.2018 - 03.2023
Medical Assistant/Receptionist
Pain Consultants of Texas
02.2014 - 06.2016
Office Manager
South Texas Distribution
06.2012 - 03.2015
Nursing
Texas A&M International University
Phlebotomist/ Medical Assistant - Nursing
South Texas Training
High School Diploma - Nursing
Martin High School