Liane Davis
Summary
Highly organized and detail-oriented overnight supervisor with a proven track record in the real estate industry. Adept at managing multiple tasks simultaneously, while maintaining a strong focus on quality and efficiency. Possesses exceptional problem-solving skills and the ability to handle high-pressure situations with professionalism. Strong leadership capabilities developed through previous experience as a real estate assistant, where I successfully coordinated and managed administrative tasks, client communications, and property listings. A dedicated and reliable professional committed to delivering exceptional customer service and ensuring smooth operations in overnight shift settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Youth Empowerment Supervisor
Covenant House Georgia Youth Crisis Center
Atlanta, GA
01.2022 - Current
- Oversee and manage all aspects of the youth shelter during the overnight shift, ensuring the safety and well-being of residents and staff
- Train and mentor overnight staff members, ensuring they are equipped with the necessary knowledge and skills to effectively support and care for residents
- Perform intake assessments of new residents, ensuring accurate documentation and understanding of their needs, and develop appropriate care plans
- Respond to and de-escalate crisis situations, utilizing effective conflict resolution strategies and maintaining a calm and supportive environment
- Collaborate with case managers and support teams to coordinate and implement individualized care plans, ensuring the holistic well-being of residents
- Plan and facilitate educational workshops and activities to enhance residents' life skills, including topics such as budgeting, career planning, and healthy relationships
Real Estate Assistant
Call Ray Now
01.2016 - 01.2019
- Provide comprehensive administrative support to the real estate team, including managing calendars, scheduling appointments, handling correspondence, and maintaining filing systems
- Assist with the coordination and preparation of property listings, including gathering property information, creating marketing materials, and arranging property showings
- Act as a liaison between clients and the real estate team, promptly responding to inquiries, providing updates on listings and transactions, and maintaining positive relationships with clients throughout the buying or selling process
- Conduct in-depth market research and analysis to assist in pricing properties, identifying potential investment opportunities, and staying informed of market trends and conditions
- Maintain and update client databases, ensuring accurate and organized records of contacts, leads, and transaction details
- Coordinate and manage open houses and other real estate events, including scheduling, advertising, and ensuring optimal presentation of properties and event materials
Center Consultant
FedEx Office
02.2013 - 04.2016
- Deliver exceptional customer service by assisting customers with inquiries, providing accurate information about FedEx services and rates, and resolving any issues or concerns promptly and effectively
- Coordinate and facilitate the shipment process by accurately entering and verifying shipment information, ensuring proper packaging, and arranging pick-up and delivery schedules
- Utilize FedEx systems and tools to track shipments, provide real-time updates to customers, and generate reports to monitor shipment progress and resolve any potential delivery challenges
- Collaborate with the sales team to identify customer needs, recommend appropriate FedEx services, and assist with pricing and rate inquiries to maximize customer satisfaction and revenue generation
- Proactively identify and resolve any shipment-related problems or delays, working closely with internal departments and external partners to find suitable solutions and minimize customer impact
- Identify opportunities for upselling and cross-selling additional FedEx services or products to customers, promoting the benefits and value-added features to enhance their shipping experience
Inventory Clerk
MetroPCS
08.2008 - 02.2013
- Maintain accurate inventory records by conducting regular audits, reconciling discrepancies, and ensuring proper documentation of all MetroPCS products and accessories
- Receive incoming shipments, verify the accuracy of the delivered items, and inspect the quality and condition of each product, promptly reporting any issues or damages
- Organize and maintain inventory storage areas, ensuring products are properly labeled, stacked, and easily accessible for efficient retrieval and inventory counts
- Process customer orders by picking the correct items from inventory, packaging them securely, and preparing them for shipment or store delivery in a timely manner
- Monitor inventory levels and identify low-stock or out-of-stock items, promptly informing management to prevent stockouts and ensure optimal product availability for customers
- Accurately record inventory transactions, such as receipts, transfers, and adjustments, in the MetroPCS inventory management system, generating reports to provide visibility into inventory status and trends
- Liaise with other departments, such as sales and customer service, to ensure seamless coordination and timely fulfillment of customer orders, addressing any inventory-related inquiries or concerns
Education
Georgia State University
Atlanta, GASkills
- Excellent Time Management
- Strong Communication Skills
- Problem Solving
- Leadership
- Customer Service
- Attention to Detail
- Organizational Skills
- Crisis intervention
- Intake assessment
- Client relationship management
- Team management
- Staff training
Certification
- Servsafe
Timeline
Youth Empowerment Supervisor
Covenant House Georgia Youth Crisis Center
01.2022 - Current
Real Estate Assistant
Call Ray Now
01.2016 - 01.2019
Center Consultant
FedEx Office
02.2013 - 04.2016
Inventory Clerk
MetroPCS
08.2008 - 02.2013
Georgia State University
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