Alice Terer

• Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
• Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
• Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
• Was in various Quality Teams;

- Hospital Wide Quality Improvement Committee Member

- Internal Auditor Quality Management Systems (QMS) ISO 9001:2015

-Information Security Management System (ISO 27001)

- Chaired departmental Customer Focus and Business Re-engineering .

- Departmental champion for Occupational Health and Safety Standard (OHS)

• Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
• Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
• Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
• Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
• Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
• Coordinated complex logistics for large-scale events or meetings with minimal supervision.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
• Evaluated risk factors for potential projects or initiatives, providing valuable input during decision-making processes.
• Enhanced employee morale and retention by fostering a positive work environment through team-building activities and open communication channels.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Spearheaded community outreach initiatives aimed at increasing public awareness of hospital services and promoting a positive image of the institution.
• Coordinated responses during emergency situations, ensuring prompt action was taken to protect patient safety and restore normal operations as quickly as possible. (Received recognition and commendation for outstanding performance in Dec. 2019 as one of the team leaders during mudslide community evacuation and medical response.
• Collaborated with medical professionals to develop comprehensive care plans that resulted in improved patient outcomes. (Secretary to various Committees)
• Developed strong relationships with community partners to promote collaboration on health initiatives aimed at improving public health outcomes. Some of the activities were cascaded down from the Ministry of Health, the board and the directorate.
• Ensured compliance with state and federal regulations by conducting thorough audits of hospital procedures and documentation. Participated in ISO Audits as a trained Internal Quality Auditor for ISO 9001:205 and ISO 27001:2008.
• Participated in internal and external Occupational Safety and Health (OSH) internal and external audits
• Maintained high levels of patient confidentiality, adhering to various guidelines and ensuring staff members were well-trained in the proper handling of sensitive information.
• Increased efficiency in hospital operations by streamlining processes and implementing best practices in management techniques.
• Implemented continuous improvement initiatives that reduced operational costs while maintaining high standards of care.
• Led efforts to obtain accreditation for the hospital by successfully meeting stringent quality standards set forth by accrediting organizations.
• Improved patient satisfaction by implementing effective communication strategies between hospital staff and patients.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
• Investigated and resolved customer inquiries and complaints quickly.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
• Identified, analyzed, and researched systemic issues and made recommendations for resolution.

• Coordinated field activities and organize events as per calendar
• Prepared and present monthly reports for submission to the Hospice Board (and other partners)
• Prepared and drafted correspondences as required either as directed or on own initiative
• Reviewed, prepared annual budget and monitor utilization of resources
• Ensure implementation of activities as set out in Performance Contract
• Coordinated transport to the field and other related activities
• Carried out staff appraisals
• Reached out to partners for joint activities as per calendar of events
• Was the link person between the institution and other partners including government agencies
• Develop proposals for funding
• Attended Board Meetings and followed up on resolutions and ensured its execution.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Streamlined hospice admission processes, reducing wait times and increasing patient comfort during transitions.
• Developed strong relationships with local healthcare facilities to expand referral networks for hospice services.
• Increased hospice awareness within the community by participating in public speaking engagements and educational events.
• Increased awareness of hospice benefits among patients, families, and healthcare professionals through educational presentations and community outreach efforts.
• Cultivated strong relationships with local hospice organizations, resulting in increased collaboration between healthcare providers and spiritual caregivers.
• Partnered with hospice organizations to offer specialized end-of-life care counseling services for patients and families navigating terminal illness diagnoses.
• Participated in quality improvement initiatives aimed at enhancing patient satisfaction levels within the hospice setting.
• Conducted educational presentations at local schools, churches, and community centers to raise awareness about hospice volunteering opportunities.
• Enhanced patient care by implementing innovative hospice policies and procedures.
• Participated in ongoing training programs to maintain up-to-date knowledge of best practices in hospice care provision.
• Served as a liaison between referring clinicians and hospice programs, streamlining referrals and transitions between levels of care.
• Increased awareness of available hospice services within the community through targeted outreach initiatives and educational presentations.
• Connected patients with appropriate resources such as hospice care, home health services, and financial assistance programs.
• Upheld ethical principles surrounding confidentiality and patient autonomy throughout all interactions with patients, families, colleagues, or other stakeholders involved in hospice care.
• Actively participated in quality improvement initiatives aimed at enhancing overall hospice program effectiveness.
• Developed educational materials on grief management for use by hospice staff, volunteers, and community organizations.
• Participated in regular volunteer meetings, sharing insights and best practices with fellow hospice volunteers to continually improve the quality of care.

• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Updated reports, managed accounts, and generated reports for company database.
• Enhanced overall office productivity through effective staff management and coordination of daily tasks.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Created, prepared, and delivered reports to various departments.
• Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
• Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.

• Assisted in proposal writing for donor funding
• Recruited and mobilized volunteers in participation in Community Work
• Did community mobilization and sensitization on Health and Nutrition
• Participated in Home Based Care visits
• Was groups Organizing Secretary to the Organization
• Coordinated partners and stakeholders’ trainings and workshops
• Distributed learning materials to patients and families.

• Developed proposals for donor funding
• Mobilized volunteers to participate in Community Activities
• Developed and facilitated community training programs
• Prepared annual budget and ensured proper utilization of resources for submission to donors
• Established Yang’at Resource Centre
• Established a library by soliciting for books from friends and well-wishers (Yang’at Resource Centre)
• Established catering services to sustain the project and not to entirely depend on donor funding
• Steered the organization toward long-term sustainability by maintaining a clear vision for future growth opportunities.
• Developed and implemented comprehensive strategic plans to drive growth, profitability, and long-term success.
• Influenced positive change across the organization by driving cultural transformation initiatives aligned with strategic priorities.
• Managed risk exposure effectively through regular assessment of potential threats and implementation of mitigation strategies.
• Led corporate governance efforts that resulted in improved internal controls while balancing stakeholder interests.
• Established effective communication channels for seamless collaboration between board members, executives, and employees.
• Strengthened financial stability with diligent budget oversight and prudent investment decisions.
• Enhanced operational efficiency by optimizing resource allocation, streamlining processes, and implementing cost-saving measures.
• Increased shareholder value through diligent monitoring of financial performance metrics.
• Championed corporate social responsibility initiatives to improve community relations and promote sustainable business practices.
• Oversaw complex multimillion-dollar projects from inception to completion while ensuring timely delivery within budget constraints.
• Promoted a culture of accountability, transparency, and ethical conduct throughout the organization.
• Ensured compliance with regulatory requirements by promoting adherence to relevant laws, policies, and industry best practices.
• Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
• Built strong relationships with key stakeholders to advance organizational interests and secure essential partnerships.
• Provided guidance and leadership on strategic planning initiatives and organizational development.

• Established the liaison office in Turkana and West Pokot Counties
• Provided technical support to the overall programme management, grants management, work planning, including the development, day to day operation, monitoring and evaluation of work plans
• Ensured proper use of designated funds to achieve results as per defined Key Performance Indicators (KPIs)
• Coordinated training
• Liaised with the Head Office to secure rapid funding for immediate needs with sustainable, predictable financing for programme activities
• Attended various project meetings, coordinate relevant activities, ensure predictable follow-up on agreed action points with relevant stakeholders
• Established a Revolving Fund for Animal Health Community Pharmacies across West Pokot and Turkana
• Prepared Annual Budget and Annual Procurement Plan
• Supervised staff and did spot check Audits in the field
• Approved usage of vehicles and ensured routine service
• Checked -of fuel ledgers
• Sourced qualified vendors for supply goods and services
• Prepared monthly, quarterly and annual reports for submission to the management
• Ordered and distributed office supplies while adhering to a fixed office budget
• Managed the office petty cash.

• Participated in the preparation of annual budget
• Supervised support staff and did spot check Audits in the field
• Approved usage of vehicles and ensured routine service
• Checked correctness of fuel ledgers
• Sourced qualified vendors for supply goods and services
• Prepared monthly, quarterly and annual reports for submission to the management
• Drafted outgoing mails as directed
• Ordered and distributed office supplies while adhering to a fixed office budget
• Was responsible for petty cash use and accounting.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Enhanced overall office productivity through effective staff management and coordination of daily tasks.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.

• Enhanced service delivery through improved traceability and retrievability of documents.
• Strengthened internal control on Confidentiality, Integrity and Accountability.
• Promoted a culture of continuous improvement within the organization through regular communication of best practices and lessons learned from past audits.
• Achieved timely completion of audit engagements by efficiently managing resources, adopting best practices, and adhering to strict deadlines.
• Evaluated the effectiveness of existing policies, procedures, and control measures for alignment with organizational objectives.
• Collaborated with cross-functional teams to ensure a comprehensive approach to risk assessments and internal controls evaluation.
• Gathered and reviewed current data to determine areas in need of improvement.
• Completed timely quality reports highlighting deficiencies and recommending corrective actions.
• Identified issues of non-compliance, pointed out to the auditees for correction and closure before external audits.
• Prepare auditees for external audits.
• Ensured previous non conformities were actioned and closed.
• Monitored departmental forms for compliance to submissions rules and guidelines.
• Sampled products to verify compliance with standards
• Assisted in developing inspection and testing protocols.
• Investigated customer complaints to take necessary corrective actions.
• Delivered high-quality audit reports by ensuring all findings were supported by sufficient evidence and presented in a clear, concise manner.
• Strengthened relationships with regulators through proactive engagement during external audits, ensuring all concerns were addressed promptly and effectively.
• Enhanced employee awareness of compliance requirements by developing training programs focused on specific industry regulations or standards.
• Enhanced company compliance by conducting thorough internal audits and identifying areas for improvement.
• Ensured regulatory compliance through meticulous documentation of audit procedures, findings, and recommendations.
• Played a critical role in strategic planning initiatives as a subject matter expert on risk management principles.
• Assisted in the design of new controls or process improvements based on identified gaps during the audit process.
• Maintained and updated quality management system to facilitate procedure enhancements, revision changes and overall process control.
• Planned and executed ISO engagements under direction of management team.
• Prepared working papers, reports and supporting documentation for audit findings.
• Conducted training sessions for employees on best practices in internal controls, fostering a culture of compliance within the organization.
• Evaluated effectiveness of corrective action plans implemented as a result of previous audits, ensuring continuous improvement within the organization.