Alice Tisme
Waltham,MA
Summary
Dedicated professional with proven experience in crisis intervention and conflict resolution in residential settings. Successfully guided residents through personalized care plans while fostering community engagement through diverse activities. Focused on maintaining safety and adherence to protocols to ensure a secure and supportive environment.
Overview
9
9
years of professional experience
Work History
Assistant Supervisor (Residential Counselor)
Justice Resource Institute
Lexington, MA
06.2022 - 02.2026
- Provided immediate crisis intervention and conflict resolution, maintaining a calm and stable environment for both individuals and high-acuity groups.
- Guided and mentored residents through personalized care plans, utilizing therapeutic communication to enhance personal growth and long-term well-being.
- Facilitated diverse life-skills activities and community outings, fostering practical competencies for everyday challenges and independent success.
- Ensured strict adherence to facility policies, state safety protocols, and documentation standards to maintain a secure residential environment.
Resident Assistant
Curry College Residence Life
Milton, MA
01.2021 - 05.2022
- Responded quickly and effectively to resident concerns and emergencies, helping maintain a secure living environment.
- Fostered safe, inclusive community by building positive relationships with residents and promoting respectful behavior, enhancing overall resident satisfaction.
- Organized social and educational events that boosted resident engagement and strengthened community bonds, creating a vibrant living environment.
- Provided peer support and conflict resolution, assisting residents with personal or roommate challenges to improve their living experience.
Front Desk Assistant
Curry College Library
Milton, MA
09.2020 - 05.2022
- Organized materials and maintained order at front desk, ensuring smooth daily operations.
- Assisted patrons in locating resources and using library systems, enhancing user satisfaction.
- Managed borrowing, returns, and account inquiries using library software accurately.
Receptionist
Kindred Transitional Care & Rehabilitation
Needham, MA
07.2017 - 11.2017
- Created welcoming and professional first point of contact for visitors and callers, positively influencing customer experience.
- Managed multi-line phone systems and appointment scheduling with accuracy and attention to detail, contributing to smooth operations.
- Ensured confidentiality and professionalism in handling sensitive information, supporting trust and integrity.
Education
Bachelor of Arts - Psychology, Sociology, Mathematics
Curry College
Milton, MA05-2022
Skills
- Client Advocacy
- Relationship Management
- Interdisciplinary Collaboration
- Professional Correspondence
- High-Volume Prioritization
- Conflict De-escalation
- Records and Data Management
Timeline
Assistant Supervisor (Residential Counselor)
Justice Resource Institute
06.2022 - 02.2026
Resident Assistant
Curry College Residence Life
01.2021 - 05.2022
Front Desk Assistant
Curry College Library
09.2020 - 05.2022
Receptionist
Kindred Transitional Care & Rehabilitation
07.2017 - 11.2017
Bachelor of Arts - Psychology, Sociology, Mathematics
Curry College