Alice V. Chamorro
Houston,Texas
Summary
Results-driven customer service and contract administration professional with over 30 years of experience in disaster assistance, claims adjusting, and economic support. Proven ability to communicate complex financial and compliance information clearly, supporting high-stakes loan processing while delivering compassionate service during crisis recovery efforts. Strong analytical skills and leadership experience, coupled with a steadfast commitment to empowering individuals and communities through effective economic guidance. Recognized for fostering collaborative environments that enhance service delivery and drive positive outcomes in challenging situations.
Overview
13
13
years of professional experience
Work History
Customer Service Representative (Intermittent)
U.S. Small Business Administration – Office of Disaster Assistance
09.2024 - Current
- Assisted survivors with completing home/business loan applications and understanding program eligibility.
- Guided borrowers through the loan closing process.
- Supervised a team of 10 during California wildfire recovery.
- Utilized databases and spreadsheets for data entry and analysis.
Deployed Claims Specialist
State Farm Insurance – WCCS
03.2023 - 07.2024
- Investigated property claims across multiple states; climbed roofs, inspected damage, and documented claims.
- Proficient with Xactimate/XactContents software.
- Secured licensure in multiple states and demonstrated agility under pressure.
Construction Analyst / Loss Verifier
SBA – Office of Disaster Assistance (Remote)
10.2022 - 12.2022
- Assessed property damage, calculated repair costs, and uploaded reports via iPad and internal systems.
Loan Assistant → Promoted to Loan Specialist
SBA – Office of Disaster Assistance (Remote)
09.2020 - 03.2022
- Reviewed Economic Injury Disaster Loan (EIDL) applications and contacted third parties to verify financial info.
- Processed loan modifications and disbursements.
- Responded to complex applicant inquiries and trained support staff.
Data Support Specialist
Hope Disaster Recovery – Houston, TX
Houston, TX
05.2019 - 01.2020
- Managed client databases, performed audits, and ensured data accuracy for disaster recovery efforts.
Enumerator
U.S. Census Bureau – Houston, TX
Houston, TX
08.2019 - 10.2019
- Conducted in-person surveys, verified household data, and ensured compliance with privacy standards.
Customer Service Representative (Contractor)
SBA – Office of Disaster Assistance – Houston, TX
Houston, TX
09.2017 - 02.2018
- Processed loan documents, led small teams, and ensured legal compliance.
- Explained complex loan instruments and supported disaster survivors during recovery.
Case Manager / Employment Specialist
The Salvation Army – Houston, TX
Houston, TX
06.2016 - 09.2017
- Provided structured case management services to clients in life transition programs.
- Conducted client evaluations and career coaching.
Organizer
American Federation of Teachers – Houston, TX
Houston, TX
01.2013 - 01.2016
- Built grassroots support among educators, increased membership, and led outreach efforts.
Education
Bachelor of Science - International Economics
Texas Tech University
Lubbock, TXSkills
- Customer Service & Disaster Relief
- Loan Processing & Compliance
- Property Claims & Construction Analysis
- Economic Development & Financial Analysis
- Bilingual Communication (English/Spanish)
- Team Leadership & Remote Collaboration
- Notary, Legal Documents & Closings
- Xactimate Microsoft Office DCMS EIDL Systems
Languages
Spanish
Professional Working
Timeline
Customer Service Representative (Intermittent)
U.S. Small Business Administration – Office of Disaster Assistance
09.2024 - Current
Deployed Claims Specialist
State Farm Insurance – WCCS
03.2023 - 07.2024
Construction Analyst / Loss Verifier
SBA – Office of Disaster Assistance (Remote)
10.2022 - 12.2022
Loan Assistant → Promoted to Loan Specialist
SBA – Office of Disaster Assistance (Remote)
09.2020 - 03.2022
Enumerator
U.S. Census Bureau – Houston, TX
08.2019 - 10.2019
Data Support Specialist
Hope Disaster Recovery – Houston, TX
05.2019 - 01.2020
Customer Service Representative (Contractor)
SBA – Office of Disaster Assistance – Houston, TX
09.2017 - 02.2018
Case Manager / Employment Specialist
The Salvation Army – Houston, TX
06.2016 - 09.2017
Organizer
American Federation of Teachers – Houston, TX
01.2013 - 01.2016
Bachelor of Science - International Economics
Texas Tech University