Deshayla Sosa
Mesquite ,TX
Summary
Experience Customer Service Representative with over 2 years of experience in call center/remote environment. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
ROI Call Center Solutions
Mesquite, TX
09.2019 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted with housing loans.
- Approved rent relief loans
- Assisted with insurance claims
- Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing information.
Cashier
Walmart
Mesquite, TX
07.2018 - 08.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
High School Diploma -
Mesquite High School
Mesquite, TX06.2020
Skills
- Credit Card Payment Processing
- Microsoft Word
- Report Transcription
- Microsoft Excel
- Microsoft PowerPoint
- Customer Service
- Cash Register
- Insurance claims
- Inbound and Outbound Calls
- Rent Relief Loans
- Call Center
Timeline
Customer Service Representative
ROI Call Center Solutions
09.2019 - 08.2022
Cashier
Walmart
07.2018 - 08.2019
High School Diploma -
Mesquite High School