Alicea Herring
Southfield,MI
Summary
Adept at credit analysis and fostering customer relationships, I significantly enhanced revenue at Public Service Credit Union by offering tailored financial solutions. My experience spans from meticulous vehicle inspections at Vascor Logistics to efficient stock management at Walmart, showcasing my detail-oriented approach and exceptional service recommendations skill.
Overview
10
10
years of professional experience
Work History
Financial Relationship Specialist
Public Service Credit Union
Detroit, MI
10.2019 - Current
- Developed financial plans to help clients meet their long-term goals.
- Provided advice and guidance on investing, risk management, retirement planning and estate planning.
- Assessed the creditworthiness of potential borrowers by analyzing financial information.
- Identified customer needs through conversations with clients about their finances.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Resolved concerns with products or services to help with retention, and drive sales.
- Increased revenue by actively listening to customers, and proposing optimal products and services.
Stock Associate
Walmart
Canton, MI
05.2017 - 09.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Greeted customers and directed to requested products.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
Car Porter
Vascor Logistics
Taylor, MI
11.2014 - 12.2017
- Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Identified safety issues and addressed with shift supervisor.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
Education
High School Diploma -
David Mackenzie High School
Detroit, MI06.2007
Skills
- Credit analysis
- Service Recommendations
- Customer Data Confidentiality
- Loan Application Processing
- Efficient and Detail-Oriented
- Customer Account Management
- Debt management
References
References available upon request.
Timeline
Financial Relationship Specialist
Public Service Credit Union
10.2019 - Current
Stock Associate
Walmart
05.2017 - 09.2019
Car Porter
Vascor Logistics
11.2014 - 12.2017
High School Diploma -
David Mackenzie High School
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