Major Jackson
JACKSON,MS
Summary
Banking professional who supports branch performance through deposit growth, cross-selling, and relationship-based client service. Brings hands-on experience in credit analysis, loan packaging, account management, and compliance monitoring while helping reduce delays and resolve customer issues efficiently.
Overview
5
5
years of professional experience
Work History
FINANCIAL RELATIONSHIP BANKER
Huntington National Bank
Ridgeland, Mississippi
02.2026 - Current
- HUNTINGTON NATIONAL BANK ACQUIRED CADENCE BANK
- Established relationships with corporate clients to identify potential business opportunities.
- Advised clients on loan products and repayment options.
- Prepared loan packages using mortgage systems and compliance guidelines.
- Evaluated mortgage applications for lending institution borrowers and reviewed credit profiles.
- Explained lending guidelines and compliance requirements to applicants and referral partners.
- Handled customer escalations and resolved account or service issues.
- Resolved client questions regarding disclosures, conditions, and funding steps.
- Resolved customer complaints promptly and efficiently while ensuring excellent customer service standards.
- Built local relationships to promote bank products and community trust.
- Managed daily branch operations and ensured compliance with bank policies.
- Monitored daily activities within the branch including cash flow management, teller transactions, account openings and closings.
Personal Banker II
Cadence Bank
RIDGELAND, MS
06.2024 - 02.2026
- Managed portfolio of high-value accounts, achieving cross-selling targets consistently.
- Implemented innovative sales strategies that drove an increase in deposit growth within my branch, surpassing corporate objectives.
- Conducted financial needs assessments for clients, securing new accounts and expanding the bank's client base.
- Collaborated with the loan department to streamline approval processes, reducing client waiting periods.
- Developed tailored financial solutions for clients, enhancing customer satisfaction ratings.
Head Teller
Regions Bank
JACKSON, MS
10.2022 - 06.2024
- Identified sales opportunities and connected customers with branch partners within the financial services.
- Identified customer needs and referred them to appropriate representatives for cross-selling and service support, enhancing customer satisfaction.
- Trained new tellers on service standards, cash controls, and branch systems.
- Opened and closed teller windows following bank security procedures.
- Balanced teller drawers and verified cash totals against branch reports.
- Calculated charges for requested services, collected deposits and payments, and arranged billing.
- Conducted cash counting for high-volume transactions using manual and machine-based methods, ensuring accuracy and compliance with bank standards.
Direct Care Professional
Help at Home
05.2021 - 10.2022
- Developed and implemented personalized care plans for clients, enhancing well-being and quality of life.
- Collaborated with multidisciplinary teams to create and execute behavioral intervention strategies for clients with challenging behaviors.
- Monitored residents continuously and conducted emergency response training to ensure safety and security.
- Utilized strong communication skills to build trusting relationships with clients and their families, resulting in improved client satisfaction scores.
- Administered medication and documented treatment progress for a number of clients according to regulatory guidelines.
Education
Bachelor of Science - Biology
Alcorn State University
Lorman, MS05-2021
High School Diploma -
Brandon High School
Brandon, MS05-2017
Skills
- Loan processing
- Credit analysis
- Credit evaluation
- Loan restructuring
- Financial analysis
- Compliance monitoring
- Regulatory compliance
- Cash flow management
- Deposit growth
- Account opening
- Account closings
- Cross-selling products
- Tailored financial solutions
- Branch operations
- Customer relationship management
- Client relations
- Problem resolution
- Teamwork
- Banking
- Financial services
- Financial analysis
- Regulatory compliance
Timeline
FINANCIAL RELATIONSHIP BANKER
Huntington National Bank
02.2026 - Current
Personal Banker II
Cadence Bank
06.2024 - 02.2026
Head Teller
Regions Bank
10.2022 - 06.2024
Direct Care Professional
Help at Home
05.2021 - 10.2022
Bachelor of Science - Biology
Alcorn State University
High School Diploma -
Brandon High School