- Music
- Acting and Theater
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Youth Development Programs
Rachael Gaston
Macomb,MI
Summary
Dynamic financial professional with a proven track record at Huntington National Bank, excelling in client relationship management and financial product recommendations.
Recognized for achieving high customer satisfaction through active listening and attention to detail, while mentoring teams to enhance service quality and drive performance improvements.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Financial Relationship Banker
Huntington National Bank
08.2015 - 11.2025
- Cultivated strong client relationships through personalized financial solutions and proactive communication.
- Managed accounts by assessing needs and recommending appropriate banking products and services.
- Facilitated account openings, loan applications & closings, and customer inquiries with attention to detail.
- Mentored junior bankers, fostering a collaborative environment focused on client satisfaction and service excellence.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
Assistant General Manager
Arbys Resturant
06.2011 - 09.2015
- Led daily operations to ensure efficient food service and customer satisfaction.
- Mentored and trained staff on operational procedures and customer engagement techniques.
- Streamlined inventory management processes to reduce waste and improve cost efficiency.
- Implemented training programs that enhanced employee performance and service quality.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed team schedule with eye for coverage needs and individual strengths.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
Team Leader
Starbucks, Barista
10.2013 - 01.2014
- Trained and mentored new baristas on customer service standards and beverage preparation techniques.
- Oversaw daily operations to ensure smooth workflow and high-quality service delivery.
- Implemented inventory management practices, reducing waste and improving product availability.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
High School Diploma -
Henry Ford II
Sterling Heights, MI06-2012
Skills
- Client relationship management
- Financial product recommendation
- Account management
- Loan processing
- Strong attention to detail
- Active listening
- Reliability
- Adaptability
- Multitasking Abilities
- Organizational skills
- Decision-making
Interests
Timeline
Financial Relationship Banker
Huntington National Bank
08.2015 - 11.2025
Team Leader
Starbucks, Barista
10.2013 - 01.2014
Assistant General Manager
Arbys Resturant
06.2011 - 09.2015
High School Diploma -
Henry Ford II
Top Performer Recognition
Was recognized in 2024 as #5 Top Performer In the Lake St Clair District with a certificate of excellence for achieving $1.2 Million in consumer lending.