Alicea Leider-Nicholson
Apple Valley,Minnesota
Summary
At Agate Housing + Services, I excelled in providing financial services to vulnerable populations, showcasing strong communication and case management skills. My ability to de-escalate tense situations and efficiently manage clients' finances highlights my passion and proficiency in accounting. Achievements include streamlining processes for the Social Security Administration and improving client financial stability.
Overview
4
4
years of professional experience
Work History
MACV-Veteran Representative Payee
Agate Housing + Services
08.2020 - 06.2024
- Provice financial services to disabled Veterans, mentally disable individuals and homeless adults.
- Client intake- Assist applicants in completing application paperwork for rep payee services and submitting application to Social Security Administration.
- Meet clients in person as needed to discuss financial budgeting, rent payments, basic needs, and weekly/monthly allowances.
- Track all participants income received (SSI, SSDI, VA Comp, MFIP, etc).
- Interacted with Social Security Administration to resolve any social security payments and reporting requirements.
- Pay clients bills (rent, electric, cable, etc) on a timely basis.
- Able to de-escalate tense situations and reach a common ground.
- Serve as a back-up supervisor when supervisor and Director were unavailable.
- Complete Disability reports and Representative Payee Reports for Social Security Administration.
- Return any payments to which the beneficiary is not entitled to Social Security Administration.
Education
Bachelor of Arts - Criminal Justice
Metropolitan State University
Saint Paul, MN05-2020
Associate of Arts - Criminal Justice
Inver Hills Community College
Inver Grove Heights, MN01-2018
Skills
- Ability to handle frustrated and demanding clients in a calm, appropriate and professional manner
- Ability to maintain confidentially of sensitive materials and information
- Strong multitasking and organizational skills
- Case management
- Accounting and Finance
- Passionate
- Strong Communication Skills
- Proficient using Quickbooks, Excel, MS Office, HMIS
Timeline
MACV-Veteran Representative Payee
Agate Housing + Services
08.2020 - 06.2024
Bachelor of Arts - Criminal Justice
Metropolitan State University
Associate of Arts - Criminal Justice
Inver Hills Community College
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