Kimona Sawyer
Minneapolis,MN
Summary
Proven Case Manager with a track record of enhancing client-provider communication and improving case resolution times at Agate Housing & Services. Skilled in problem-solving and relationship building, adept at maintaining compliance and confidentiality. Achieved increased client satisfaction through effective conflict resolution and empathetic service delivery. Compassionate Case Manager experienced in Type environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
13
13
years of professional experience
Work History
Case Manager
Agate Housing & Services
01.2020 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Front Desk Receptionist
Augustana Health Care Center
08.2016 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Customer Service Representative
Sam's Club
07.2011 - 09.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Education
K-State University
Manhattan, KSBusiness Clerical/ CNA - Business
Manhattan KS Job Corps
Manhattan, KS05.1994
High School Diploma -
Turner High School
Kansas City, KS03.1992
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Conflict Resolution
- Positive Attitude
Timeline
Case Manager
Agate Housing & Services
01.2020 - Current
Front Desk Receptionist
Augustana Health Care Center
08.2016 - 12.2021
Customer Service Representative
Sam's Club
07.2011 - 09.2016
K-State University
Business Clerical/ CNA - Business
Manhattan KS Job Corps
High School Diploma -
Turner High School
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