Sandra Culverson
Minneapolis,MN
Summary
Accomplished Program Manager provides in-depth understanding of developing and implementing organizational strategies. Well-versed in spearheading new initiatives to support functional operations and project completion. Excellent aptitude for financial management, budgeting, procurement and contracting. Proficient in managing logistics analysis, including inventory, and supply chain performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Manager
Agate housing and services/ House of charity
Minneapolis, MN
04.2022 - Current
- I am currently managing 16 staff 4 being case managers and 12 front desk staff
- I also coordinate all intakes for our Board and Lodge and Park7 apartments
- Making sure both buildings are full, and case managers are up to date on all training
- I also, make sure payroll is done in a timely matter and conducting monthly meetings for front desk and weekly case managers meetings making sure my staff are up to date on all upcoming tasks
- I also attend monthly meetings with our finance team to make sure that all payment our coming in and connecting with Hennepin County
- I also work very closely with the Department of Corrections by attending yearly housing fairs to get individuals GRH housing upon release and a wide variety of other agencies as well.
- Monitored performance metrics to ensure timely completion of tasks.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
Case Manager
House of charity/ Agate housing and services
Minneapolis, MN
09.2019 - 06.2022
- I was promoted to Case Manager with a case load of up to 44 clients from Lead resident Assistant
- Helping assist clients with a number of things far as; finding housing, helping getting into treatment facilities/ programs if needed
- Also, lots of 1 on 1 interactions
- Helping clients to get to the next step in life after being homeless for a long period of time
- Also, attending court appearances in-person and zoom
- In addition as a case manager, I have moved over 74 clients into their own apartments, with heavily researching housing opportunities for homeless and low income individuals
- As well as doing intakes to get homeless individuals housed within our agency, making sure we are receiving payments for my case load and case noting every interaction with ClientTrack and Procentive.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Collaborated with other service providers to ensure continuity of care for clients.
- Attended court hearings as a representative of the organization when needed.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Advised staff members on effective strategies for working with challenging client behaviors.
Lead resident assistant / assist with intake coordination
HOUSE OF CHARITY/Agate housing and services
Minneapolis, MN
06.2017 - 08.2019
- My day consists of; over the phone interviews for employment, maintaining and making work schedules for front desk staff, working directly with the supervisor on projects, answering phone calls and direct transfers
- Also, assisting with intake coordination as far as; labeling and checking fax putting together information packets, responsible for giving knowledgeable information about our program
- As well as making sure we have availability for our new arriving intakes.
Resident Assistant
HOUSE OF CHARITY/ Agate Housing and Services
Minneapolis, MN
03.2016 - 06.2017
- The day consist of; Reading the daily log before shift to be knowledgeable of what previously occurred on other shifts
- Getting ready for our public showers, far as making sure we have towels and hygiene kits
- Assist clients with mediation and documentation, answering the phone in a professional manner and directing the calls as needed
- Also, securing the front desk making sure all clients and staff are safe and secure
- Operating the camera system to make sure all floors, front and back of building are safe and clients are not on other floors
- As well as making sure the front desk is nice and clean and presentable.
Education
CNA in Nursing -
MCTC
Minneapolis, MN01.2004
High School graduate in Diploma -
Richfield High School
Richfield, MNSkills
- Program management
- Case Management
- Computer skills
- Contract Development
- Program performance analysis
- Scheduling and Planning
Certification
- Medication certified, 03/01/16, 03/01/23
- CPR certified, 10/01/21, 10/01/23
Additional Information
I believe I'm a very passionate hard working individual, that takes my job seriously.
Personal Information
Title: Program manager
Timeline
Program Manager
Agate housing and services/ House of charity
04.2022 - Current
Case Manager
House of charity/ Agate housing and services
09.2019 - 06.2022
Lead resident assistant / assist with intake coordination
HOUSE OF CHARITY/Agate housing and services
06.2017 - 08.2019
Resident Assistant
HOUSE OF CHARITY/ Agate Housing and Services
03.2016 - 06.2017
CNA in Nursing -
MCTC
High School graduate in Diploma -
Richfield High School
- Medication certified, 03/01/16, 03/01/23
- CPR certified, 10/01/21, 10/01/23
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