Employ strong customer service acumen and interpersonal abilities to meet organizational objectives and achieve lasting career growth
Overview
6
6
years of professional experience
Work History
Assistant Manager
Eddie Bauer
07.2025 - Current
Collaborated with Store Director to enhance brand connection across all aspects while maximizing profitability.
Manage store operations, systems, and technology while ensuring accountability.
Ensure the team is always on track to exceed goals and provide best-in-class customer service.
Supported Store Director with recruiting, training and development efforts.
Managed visual merchandising and operations for assigned division.
Partner with Store Director and management team to curate a collaborative working environment for all associates.
Developed innovative community engagement strategies through events to build customer loyalty.
Assumed roles on the sales floor to support team functions.
Sales Associate
J.Crew
07.2021 - Current
Drove sales by exceeding customer service expectations and enhancing overall satisfaction.
Delivered seamless, authentic customer experiences that aligned with brand values.
Communicated customer feedback and insights to management to inform product and service improvements.
Supported the management team by executing various operational and product-related tasks in the store.
Assistant Store Manager
HukGear
03.2023 - 06.2024
Assisted Store Manager in all aspects of store operations, ensuring efficient opening and closing procedures.
Drive sales through understanding customer needs and providing exceptional service.
Lead, train, and mentor team members while fostering a positive work environment.
Managed inventory processes, including receiving and stocking, to maintain optimal presentation on sales floor.
Maintain visual merchandising standards to provide a welcoming shopping experience.
Supported execution of marketing strategies and promotional activities to enhance customer engagement.
Contacted for store operations during the Store Manager's absence.
Merchandising Coordinator
Haggar Clothing Co.
11.2019 - 08.2021
Implement and execute seasonal account zone-a-grams and visual merchandising guidelines at retail.
Collaborated with store personnel to place new and replenishment merchandise and POS, enhancing product sell-thru and optimizing Randa and Haggar brand presentations.
Conducted store visits to assess merchandising effectiveness.
Partner with all levels of store, district, and regional management to ensure brand awareness and support.
Communicated with internal partners through weekly field reports and photos, summarizing store visits and addressing product and stock issues.
Cashier Team Lead
Alvins Island
06.2020 - 07.2021
Led Front End team at Alvins Island, ensuring swift and accurate processing of customer transactions to enhance shopping experience.
Facilitated smooth customer transactions at self-checkout stations, contributing to efficient front end operations.
Set standards for service excellence while maintaining store safety and operational guidelines.