Kadijah Guillory
Newark,USA
Summary
Dynamic retail professional with a proven track record at Dry Goods USA, excelling in inventory management and staff leadership. Adept at enhancing customer engagement through innovative visual merchandising and effective communication. Recognized for driving sales growth and fostering a motivated team environment, ensuring operational excellence and adherence to company standards.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Dry Goods USA
Christiana, DE
09.2024 - Current
- Manage daily store operations, ensuring smooth functioning across staffing, inventory, and customer service areas
- Supervised and mentored team of sales associates, fostering a productive and goal-oriented work environment
- Led onboarding and training sessions to equip new hires with knowledge in product handling, sales techniques, and customer interaction
- Tracked sales metrics and strategized with team members to meet monthly goals and identify growth opportunities
- Recruited top talent through phone screenings and interviews, recommending candidates aligned with brand standards and team culture
- Ensure adherence to company policies, visual standards, and operational procedures
- Developed and executed store visuals, including freehand floor setups and mannequin styling, enhancing in-store experience and driving customer engagement
Mutuel Teller
Casino at Delaware Park
Wilmington, DE
03.2024 - 09.2024
- Managed large cash transactions with precision, ensuring compliance with gaming regulations
- Processed racing and sports wagers, ensuring timely and accurate transaction of tickets and cash
- Maintained accurate transaction logs and cash drawers during all shifts
- Educated guests on betting processes and payout structures to enhance their experience
- Delivered customer service in high-pressure, fast-paced environment, fostering positive guest interactions
Returns Processor
Saf-Gard Safety Shoe Company
New Castle, DE
08.2023 - 01.2024
- Processed customer returns, exchanges, and warranty claims to ensure customer satisfaction and compliance with policies
- Issued refunds and store credits while resolving disputes to maintain positive customer relationships
- Re-stocked returned merchandise and ensured quality for resale to support inventory management
- Maintained accurate records of inventory adjustments and customer interactions
Pet Care Associate
Pet Supplies Plus
Cincinnati, OH
02.2022 - 06.2023
- Delivered direct care for small animals, reptiles, birds, and fish, ensuring proper feeding, habitat maintenance, and medication administration to promote their health and well-being
- Guided customers on animal care needs and product recommendations, enhancing their understanding of responsible pet ownership and adoption policies
- Connected prospective adopters with suitable pets, considering their lifestyle and experience level to ensure successful adoptions
- Maintained health logs, monitored behavior, and reported issues to management or veterinary partners
- Cleaned and sanitized animal enclosures regularly to meet health and safety standards
Logistics Specialist
DHL
Florence, KY
11.2020 - 01.2021
- Loaded and unloaded cargo for air freight distribution, ensuring compliance with strict time constraints to meet delivery schedules
- Scanned packages using warehouse technology, enhancing accuracy in tracking and ensuring timely deliveries
- Sorted packages by destination, weight class, and handling instructions, including hazardous materials
- Maintained high physical performance by frequently lifting packages over 50 lbs, supporting overall operational efficiency
- Performed quality control checks on shipments to verify accuracy by identifying and correcting improperly sealed or mislabeled shipments
Sales Associate
Target
Newark, DE
10.2017 - 11.2020
- Operated cash registers, facilitating customer transactions and addressing purchases, returns, and inquiries
- Maintained merchandising standards through effective organization, restocking, and pricing of products
- Supported seasonal floor resets, sale signage, and visual merchandising updates for promotional events
- Handled incoming calls, directing customers to appropriate departments and resolving product availability inquiries
- Facilitated operations by providing support to colleagues in the electronics and apparel departments.
Education
DIPLOMA -
ACADEMY PARK HIGH SCHOOL
Sharon Hill, PASkills
- Cash Handling & POS Systems
- Inventory management
- Inventory Optimization
- Stock management
- Returns processing
- Visual Merchandising & Store Layouts
- Visual merchandising
- Sales strategy
- Team leadership
- Staff supervision
- Talent acquisition
- Employee engagement
- Fast-paced multitasking
- Customer engagement
- Effective communication
- Time management
- Conflict resolution
- Animal Care & Welfare Practices
- Rewards program oversight
- Cash handling
Personal Information
Willing To Relocate: Anywhere
Timeline
Assistant Manager
Dry Goods USA
09.2024 - Current
Mutuel Teller
Casino at Delaware Park
03.2024 - 09.2024
Returns Processor
Saf-Gard Safety Shoe Company
08.2023 - 01.2024
Pet Care Associate
Pet Supplies Plus
02.2022 - 06.2023
Logistics Specialist
DHL
11.2020 - 01.2021
Sales Associate
Target
10.2017 - 11.2020
DIPLOMA -
ACADEMY PARK HIGH SCHOOL