Alicen Costello
Dalton,Pa
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crisis Text Line Counselor
Crisis text line- Worldwide
01.2023 - Current
- Provided support and intervention for multiple individuals in mental distress through an online platform
- Enforced risk management procedures to safeguard client well-being against suicide or homicide.
- Contributed to the team's efforts by actively participating in emergency rescues, with less than two percent of calls requiring this level of intervention.
- Helped texters explore strategies for self-care and discovering resources to enhance their well-being
- Supported clients by connecting them with affordable resources in their community, empowering them to make positive changes in both their personal and mental well-being.
Cashier
CVS Pharmacy- Clark Summit Pa
09.2022 - Current
- Assisted in inventory management and stocking shelves with various goods.
- Assisted in upkeeping the cleanliness of both store front and back areas
- Ensured customer satisfaction through efficient assistance and efficient transactions
- Efficiently organized inventory and fulfilled online purchases
- Provided customer support by answering calls and providing product information
- Ensured the proper capturing and processing of passport photos for travelers going abroad.
Lifeguard
Scranton Country Club
06.2022 - 09.2022
- Ensured the safety of individuals by monitoring the pool and surrounding premises
- Assisted and saved struggling swimmers in precarious situations.
- Provided emergency medical care to individuals in the event of a medical emergency
- Ensured proper maintenance of pool chemicals resulting in consistently balanced chlorine and pH
Lifeguard
YMCA Dunmore
02.2022 - 06.2022
- Ensured the safety of individuals by monitoring the pool and surrounding premises
- Assisted and saved struggling swimmers in precarious situations.
- Provided emergency medical care to individuals in the event of a medical emergency
- Ensured proper maintenance of pool chemicals resulting in consistently balanced chlorine and pH
Therapeutic Support Staff
Family Enrichment Center - Scranton, PA
09.2016 - 03.2020
- Implemented complex interventions to enhance academic and social functioning of children with autism or behavioral disorders at school or home
- Partnered with medical professionals for successful execution of treatment plan
- Worked closely with educators and families to develop strategies that fostered student success.
- Maintained extensive records of difficulties and advancements in client behaviors.
Para-professional
NEIU 19 - Archibald
06.2018 - 08.2018
- Provided support and ensured the well-being of children and young adults aged five to twenty-one with multiple disabilities, including blindness, mobility challenges, cognitive difficulties, and nonverbal communication.
- Contributed to improving students' foundational skills by facilitating interactive sensory experiences and self-discovery.
- Assisted clients in improving mobility through practicing walking with walkers and providing assistance while crawling on mats if necessary.
- Provided support to clients by addressing basic needs such as bathroom assistance and feeding.
Education
Bachelor of Science in Psychology -
Keystone College - La Plume, PA
05.2016
Skills
- Customer Service
- Autism Experience
- Crisis Intervention
- Intervention Planning
- Lifeguard
- CPR
Certification
- Crisis Prevention Intervention
- Crisis Intervention and Developing Community Crisis Plans for Individuals with Autism Spectrum Disorder (For Professionals)
- Issues in Adolescence and ASD (For Professionals)
- AS201: FBA & TSS
- Common Chronic Health Conditions
- CPR Certification
- Supplemental Oxygen Support (HCP BLS)
- Standard First Aid
Timeline
Crisis Text Line Counselor
Crisis text line- Worldwide
01.2023 - Current
Cashier
CVS Pharmacy- Clark Summit Pa
09.2022 - Current
Lifeguard
Scranton Country Club
06.2022 - 09.2022
Lifeguard
YMCA Dunmore
02.2022 - 06.2022
Para-professional
NEIU 19 - Archibald
06.2018 - 08.2018
Therapeutic Support Staff
Family Enrichment Center - Scranton, PA
09.2016 - 03.2020
Bachelor of Science in Psychology -
Keystone College - La Plume, PA