Diana Trotman
Springfield Gardens,USA
Summary
Enthusiastic MSW major seeking an internship/work position
Overview
3
3
years of professional experience
Work History
Volunteer -Crisis Text Line Counselor
Crisis text line
New York, NY
02.2024 - Current
- Volunteers create a dialogue with texters who are looking for help, de-escalating the crisis at hand and providing compassionate, non-judgmental support using active listening, collaborative problem solving, and safety planning.
- Monitored clients' daily activities and responded appropriately when needed.
Volunteer -Recovery Intake Caseworker
American Red Cross
New York, NY
02.2024 - Current
- Look for cases in RC care, Request documents, Document any roadblocks, Document the reason for clients seeing the Red Cross
- Held weekly check-in calls with assigned caseloads in order to monitor ongoing needs.
- Developed individualized service plans for each client based on assessed needs and goals.
Work-Project Manager
Mentor in Medicine
Roosevelt, NY
06.2022 - 05.2024
- Attend daily online staff meetings, Visit schools, Order supplies, Arrange meetings with parents, educators, students, and community members, Manage social media sites, Design flyers/posters, Assist in the development of organizational policies
- Managed multiple projects with competing deadlines simultaneously. Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Paid Internship-Immigrant Community Ambassador
NYC DOE
New York City, NY
08.2022 - 08.2023
- Provide in-person and virtual workshops to families, teachers, and students across New York City on topics like College Access, Financial Aid
Rape Crisis Counselor
Westchester Rape Crisis Center
NY
06.2022 - 01.2023
- Provided crisis counseling to survivors of sexual assault, both in person and via hotline.
- Accompanied clients during medical exams and legal proceedings; offered emotional support and resources for trauma recovery.
Education
Bachelor - Psychology
York College
Jamaica, NY12.2024
Skills
- Excellent time management
- Organizational
- Research
- Problem-solving
- Leadership experience
- Working with college students
- Proficient in MS Word
- Excel
- PowerPoint
- Outlook
- MS Teams
- Blackboard
- Zoom
- Monitoring printers and scanners
Hobbies and Interests
Reading novels, Cooking, Playing tennis, Following Cricket
Accomplishments
The Congressional Award
Issued Apr 2024
Plan of treatment in outpatient Programs Partnership to End Addiction Issued Apr 2024
Mandated Reporter
NYS Office of Children and Family Services
Issued Feb 2024
NSCS Membership
Leadership Experience
- Queensborough Community College Student Government, Committee Member
- QCC Chapter- SACNAS, Senator, 1/22
- Student CUNY Sexual Conduct Committee, 09/22
- MLA (The Malave Leadership Academy), 09/22
Research
- The Impact of the Pandemic on the Homelessness Crisis in New York City, conduct education a research paper,Professor Julia Rothenburg, Urban Sociology, 09/22
- Impact of social media on People's Behavior, conducted a research paper ,Prof. Deborah Van Cura, Sociology, 05/22
- Conducted Interview, topic - Immigration & Assimilation, Prof. Lataianu Gabriel, completed reseach paper , interview few classmates on campus Anthropology, 05/22
- The Impact of the COVID-19 on Stress and Anxiety, research paper ,Professor Aalai Azadeh, Abnormal psychology, 09/22
Timeline
Volunteer -Crisis Text Line Counselor
Crisis text line
02.2024 - Current
Volunteer -Recovery Intake Caseworker
American Red Cross
02.2024 - Current
Paid Internship-Immigrant Community Ambassador
NYC DOE
08.2022 - 08.2023
Rape Crisis Counselor
Westchester Rape Crisis Center
06.2022 - 01.2023
Work-Project Manager
Mentor in Medicine
06.2022 - 05.2024
Bachelor - Psychology
York College