Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Leadership Experience
Research
Timeline
Generic

Diana Trotman

Springfield Gardens,USA

Summary

Enthusiastic MSW major seeking an internship/work position

Overview

3
3
years of professional experience

Work History

Volunteer -Crisis Text Line Counselor

Crisis text line
New York, NY
02.2024 - Current
  • Volunteers create a dialogue with texters who are looking for help, de-escalating the crisis at hand and providing compassionate, non-judgmental support using active listening, collaborative problem solving, and safety planning.
  • Monitored clients' daily activities and responded appropriately when needed.

Volunteer -Recovery Intake Caseworker

American Red Cross
New York, NY
02.2024 - Current
  • Look for cases in RC care, Request documents, Document any roadblocks, Document the reason for clients seeing the Red Cross
  • Held weekly check-in calls with assigned caseloads in order to monitor ongoing needs.
  • Developed individualized service plans for each client based on assessed needs and goals.

Work-Project Manager

Mentor in Medicine
Roosevelt, NY
06.2022 - 05.2024
  • Attend daily online staff meetings, Visit schools, Order supplies, Arrange meetings with parents, educators, students, and community members, Manage social media sites, Design flyers/posters, Assist in the development of organizational policies
  • Managed multiple projects with competing deadlines simultaneously. Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.

Paid Internship-Immigrant Community Ambassador

NYC DOE
New York City, NY
08.2022 - 08.2023
  • Provide in-person and virtual workshops to families, teachers, and students across New York City on topics like College Access, Financial Aid

Rape Crisis Counselor

Westchester Rape Crisis Center
NY
06.2022 - 01.2023
  • Provided crisis counseling to survivors of sexual assault, both in person and via hotline.
  • Accompanied clients during medical exams and legal proceedings; offered emotional support and resources for trauma recovery.

Education

Bachelor - Psychology

York College
Jamaica, NY
12.2024

Skills

  • Excellent time management
  • Organizational
  • Research
  • Problem-solving
  • Leadership experience
  • Working with college students
  • Proficient in MS Word
  • Excel
  • PowerPoint
  • Outlook
  • MS Teams
  • Blackboard
  • Zoom
  • Monitoring printers and scanners

Hobbies and Interests

Reading novels, Cooking, Playing tennis, Following Cricket

Accomplishments

The Congressional Award

Issued Apr 2024

Plan of treatment in outpatient Programs Partnership to End Addiction Issued Apr 2024

Mandated Reporter

NYS Office of Children and Family Services

Issued Feb 2024

NSCS Membership

Leadership Experience

  • Queensborough Community College Student Government, Committee Member
  • QCC Chapter- SACNAS, Senator, 1/22
  • Student CUNY Sexual Conduct Committee, 09/22
  • MLA (The Malave Leadership Academy), 09/22

Research

  • The Impact of the Pandemic on the Homelessness Crisis in New York City, conduct education a research paper,Professor Julia Rothenburg, Urban Sociology, 09/22
  • Impact of social media on People's Behavior, conducted a research paper ,Prof. Deborah Van Cura, Sociology, 05/22
  • Conducted Interview, topic - Immigration & Assimilation, Prof. Lataianu Gabriel, completed reseach paper , interview few classmates on campus Anthropology, 05/22
  • The Impact of the COVID-19 on Stress and Anxiety, research paper ,Professor Aalai Azadeh, Abnormal psychology, 09/22

Timeline

Volunteer -Crisis Text Line Counselor

Crisis text line
02.2024 - Current

Volunteer -Recovery Intake Caseworker

American Red Cross
02.2024 - Current

Paid Internship-Immigrant Community Ambassador

NYC DOE
08.2022 - 08.2023

Rape Crisis Counselor

Westchester Rape Crisis Center
06.2022 - 01.2023

Work-Project Manager

Mentor in Medicine
06.2022 - 05.2024

Bachelor - Psychology

York College
Diana Trotman