Armando Ramirez
Maple Heights,OH
Summary
Professional with extensive experience in technology roles, demonstrating a successful history at American Red Cross and Crisis Text Line. Skilled in data validation and process optimization using MS Excel and Microsoft Office tools. Recognized for strong attention to detail, adaptability, and effective teamwork. Committed to transitioning into genetic counseling through workshops and volunteer work focused on enhancing communication skills.
Overview
3
3
years of professional experience
Work History
Crisis Text Line Volunteer
Crisis Text Line
04.2023 - Current
- Responded to emergency situations with professionalism and adherence to ethical guidelines.
- Provided emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma and relationship conflicts.
- Referred individuals to outside resources and services for additional support.
- Facilitated de-escalation techniques to reduce the intensity of clients' emotional distress.
- Provided immediate emotional support and stabilization to individuals experiencing acute mental health crises.
Quality Control Technician
American Red Cross
Cleveland, OH
11.2021 - Current
- Conducted tests on product samples and recorded results digitally and manually, organizing them by collection date and donor.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Interpreted test results, compared to specifications and control limits and recommended data for release.
- Communicated sensitive results to the medical director and other staff via email and over the phone, ensuring product control on unacceptable products.
Education
Bachelor of Science - Biology
Cleveland State University
Cleveland, OH05-2020
Skills
- Time management
- Problem-solving
- Team collaboration
- Emotional intelligence
- Interpersonal skills
- Conflict resolution
- Microsoft Office
- Adaptability
- Communication skills
- Data validation
- Multilingual
- Documentation management
- Crisis intervention techniques
- Individual counseling
Languages
Spanish
Professional
Accomplishments
- American Red Cross Worker Excellence Award Feb 2025
Timeline
Crisis Text Line Volunteer
Crisis Text Line
04.2023 - Current
Quality Control Technician
American Red Cross
11.2021 - Current
Bachelor of Science - Biology
Cleveland State University
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