ALICE REBECCA HUDDLESTON MACOLLY
Spartanburg,SC
Summary
Highly motivated and results driven insurance agent with over 17 years of experience in the insurance industry. Proven track record of building strong client relationships and providing exceptional customer service. Expertise in analyzing client needs and recommending appropriate insurance products. Excellent communication and negotiation skills. Committed to continuous personal and professional development.
Overview
18
18
years of professional experience
Work History
Senior Client Service Manager
Arthur J. Gallagher
Greenville, SC
04.2015 - Current
- Effectively oversee and mange a substantial portfolio of clients with the upmost integrity
- Build strong client relationships and provide exceptional customer service
- Market new and renewal business
- Effectively collaborate with insurance carrier underwriters to secure favorable terms and conditions for clients
- Partner closely with producers to ensure seamless communication and alignment
- Actively participate in client meetings to ensure that their insurance requirements are fully addressed and met
- Process endorsements, issue certificates of insurance, check new and renewal policies
- Provide billing and claims support to clients
Senior Account Manager
Insurance Management Group
Columbia, SC
05.2013 - 04.2015
- Oversaw the daily operations for both Commercial and Personal Lines
- Managed a book of business with a wide variety of clients
- Strategically marketed and quoted all new and renewal business
- Met with potential or current clients to discuss their insurance needs
- Issues certificates of insurance, endorsements and other necessary documents
- Met with insurance carriers
Account Manager
Wells Fargo Insurance Services
Charlotte, NC
06.2010 - 05.2013
- Helped to manage a large book of business
- Kept open communication with producers and management
- Built strong relationships and trust with clients
- Processed and issued certificates of insurance and endorsements
- Checked new and renewal policies
- Participated in educational training for overall career growth.
Assistant Account Manager
Peoples First Insurance
Rock Hill, SC
06.2008 - 06.2010
- Promoted the growth, maintenance and customer service of commercial accounts
- Marketed new and renewal business
- Processed and issued certificates, binders and endorsements
- Promulgated Experience Modifications using ModMaster
- Assisted with prospect research for new business.
Customer Service Representative
Peoples First Insurance
Rock Hill, SC
03.2007 - 06.2008
- Voted most improved talent acquisition
- Quoted and issued new business
- Provided exceptional customer service to clients.
Education
Bachelors of Science - Sports & Entertainment Management
University of South Carolina
Columbia, South Carolina05.2006
Professional Designations
- Licensed Property and Casualty Agent: South Carolina
- Commercial Lines Coverage Specialist (CLCS)
Timeline
Senior Client Service Manager
Arthur J. Gallagher
04.2015 - Current
Senior Account Manager
Insurance Management Group
05.2013 - 04.2015
Account Manager
Wells Fargo Insurance Services
06.2010 - 05.2013
Assistant Account Manager
Peoples First Insurance
06.2008 - 06.2010
Customer Service Representative
Peoples First Insurance
03.2007 - 06.2008
Bachelors of Science - Sports & Entertainment Management
University of South Carolina