Alicia Campbell

• Enters transactions into the MUNIS, TalentEd, Search Soft, Frontline and Lets Talk
• Answers applicant questions, direct them to the right point of contact
• Respond to inquires about Job verifications, password issues and any other issues in a timely manner
• Operates standard office and personal computer equipment
  Conducts new hire pre-boarding and on-boarding
• Conduct background checks for all new hires
• Create New hire profiles by entering all contact information,
• Assign tasks list and monitor daily to see if they have completed all task before onboarding
• Release all new hires in a timely manner to ensure they have what they need before their first day of work
• Maintains permanent record cards;
• Assists with annual programs, such as Teacher of the Year Banquet, Retirement Banquet and
  United Way

• Company Overview: This is a federal job
• Provide work direction and supervision for a group of associates within assigned departments/location engaged in performing various clerical, retail and services functions
• Create job postings through Taleo, monitor closing job requisitions to schedule interviews
• Utilizing various channels like job boards, social media, networking, and internal databases to find potential candidates that match job requirements, attend Newcomer orientation for Newly enlisted to welcome them to the Base
• Reviewing resumes and applications to identify qualified candidates based on job criteria, conduct phone or in-person interviews to assess candidate skills, experience, and cultural fit.
• New hire orientation, Introduction to the company's mission, vision, values, history, and organizational structure. Signing necessary employment forms like W-4s, I-9s, and benefit enrollment documents. Discuss details regarding health insurance, retirement plans, paid time off, and other employee benefits. A physical walkthrough of the office space, including their workstation and relevant departments. Give a clear outline of their role, performance goals, and key performance indicators. Go over important company policies related to attendance, dress code, safety, and conduct. Schedule training on company software and systems they will need to use.
• Attend monthly trainings on Reasonable Accommodations, schedule zoom calls on active cases, discuss ways to accommodate associates and still maintain quality work standards
• Prepare work schedules; make work assignments and reassignments depending on workload; provide on-the-job training, orientation and instructions on new procedures; provides guidance and assistance to subordinates in connection with problems encountered
• Operations clerk; purchase equipment and supplies for the store
• Create 48's to ensure the correct information is documented before payment is completed
• Reconcile P-card statement daily, weekly and monthly to ensure all payments have the proper documentation supporting each payment
• Review work of subordinates; accomplish performance appraisals; approve/disapprove leave; recommend personnel actions such as promotions, performance awards; and take disciplinary actions
• Promote employee morale and attempt to resolve employee relations problems
• Support and carry out EEO policies and communicate support of these policies to subordinates

• Maintain inventory in accordance with prescribed levels
• Supervise and participate in the taking of periodic inventories and ensure adherence to correct procedures for the receipt, pricing and storage of merchandise
• Responsible for the security of cash, fixed assets and merchandise inventory

Ensure adherence to policies and procedures for the security of cash and stock

• Assure areas are kept clean and orderly
• Supervisor: Caterina Wilson (832-808-5679)
• Okay to contact this Supervisor: Yes

• Ensured organization's online ordering department met and exceeded customer expectations
• Focused on marketing in an electronic environment and tracked sales data
• Ensured all online orders were accurate and properly processed
• Checked analytics to monitor traffic and identified or digital system glitches
• Deployed technical staff to troubleshoot and resolve the issue
• Reviewed the security of checkout pages and payment procedures
• Participated in creating promotional offers and checked to see that these are uploaded precisely and accurately
• Processed customer transactions accurately and efficiently
• Reviewed, validated and reconciled cash, credit cards, checks, debit cards, SNAP EBT/WIC transactions to ensure accountability
• Identified and resolved accounting discrepancies in cash drawers
• Established and achieved daily sales goals
• Lead, motivated, trained and coached a staff of over 30 associates for adherence to store policies/guidelines and all local, state and federal laws
• Supervisor: Richard Green (757-535-6100)
• Okay to contact this Supervisor: Yes

• Planned, prioritized and delegated work tasks to ensure a proper functioning department
• Directed the daily operations of the customer service team including scheduling work hours, approving and validation of timecards
• Processed daily and weekly payroll functions for over 500 associates
• Handled complex and escalated customer service issues
• Interacted with customers on a daily basis, responding to their questions and guiding them to the appropriate service
• Resolved financial as well as customer relation problems throughout the store
• Ensured associates are adequately trained and up to date on current procedures; overseeing cashiers, filling and switching up cash registers, scheduling cashiers' breaks, assigning associates to a cashier role when the store is too busy, etc
• Trained all associates in a 7 stores rotation on SCO (self-check-out)
• Created vacancies for new positions, collect drug test samples, monitored drug test and background reports for pass or failed results
• Controlled orientation of all new hires as well as hiring for all departments, assisted with the onboarding process for new hires, including conducting orientation sessions and completing necessary paperwork
• Opened and closed the store, served as Manager on Duty 2 nights/ week
• Fostered positive employee morale and achieved the lowest turnover rate in my department
• Opened 2 Marketplace stores locally, provided customer service leadership and support to ensure customer loyalty
• Assisted in additional store openings in the Richmond area
• Directed and supervised over 250 associates
• Assisted with the onboarding process for new hires, including conducting orientation sessions and completing necessary paperwork
• Collaborated with cross-functional teams to ensure a smooth transition for new employees, coordinating training schedules and providing ongoing support
• Interviewed, hired, trained, mentored, coached and evaluated performance of associates
• Assist employees with pay questions, time and attendance questions, employee orientation, and training opportunities
• Review employees' time and attendance records for accuracy and recordkeeping for hourly front end personnel
• Supervisor: Richard Green (7575670260)
• Okay to contact this Supervisor: Yes

• Maintained, validated, verified and balanced store financial ledgers for accuracy and completeness
• Developed financial statements showing store cash flow, profits and loss
• Entered financial transactions in store financial databases
• Fact-checking accounting entries for accuracy
• Communicated with management regarding overages and shortage/notified senior staff of accounting errors
• Followed company guidelines regarding proper procedures for handling financial transactions
• Ensured that all vendors are invoiced and paid on time
• Assisted in the onboarding process for new hires
• Inputted schedules for all departments, balanced hours, assisted store manager with interviewing, hiring, training and evaluating performance of associates
• Assisted employees with pay questions, time and attendance questions, employee orientation, and training opportunities
• Reviewed employees' time and attendance records for accuracy and provided time and attendance recordkeeping for hourly front end personnel

• Validated and reconciled source accounting documents including invoices, receipts, vouchers, computer printouts to cash sales and credit card sales
• Reconciled and balanced accounting and financial transactions from systems, documents, statements and reports
• Reviewed and researched discrepancy reports and out of balance accounts, making corrections as needed
• Conducted daily audit of cash drawers to ensure accuracy of totals and balances
• Maintained sufficient amounts of change in the cash drawer
• Reconciled and balanced cash drawer and receipts with total sales and document discrepancies
• Maintained and reconciled accounting records by utilizing principles of accounting and double entry bookkeeping
• Collated and analyzed account data and generated reconciliation and financial reports for review by store manager/district managers
• Identified and provided resolutions to accounting exceptions, doubtful transactions, outstanding/unidentified balances, problems and made recommendations to improve processes
• Processed accounting documents such as charge account reports/request and/or dishonored checks
• Posted accounting/financial transactions to ledger accounts
• Operated cash register, accepts cash, checks, or bank cards for payment; complete check and bank card transactions according to established procedure
• Entered purchases into the cash register to calculate total purchase price
• Counted cash and negotiable items in cash drawers at beginning and end of shifts to ensure amounts are correct
• Gave change and issued receipt for funds received
• Calculated discounts or references; request customer identification transactions, discounts and returns as required
• Welcome customers and help them with the selection of merchandise
• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Trained new cashiers
• On occasion, managed self-check-out registers and assisted customers
• Changed register tape, and clear routine equipment and scanning jams on registers
• Responding to customers' inquiries and resolving customers' issues/problems related to overcharges, missed coupons
• Assisted customers in locating specific items
• Communicated information regarding product availability, ingredients and nutritional information
• Participated in counting the store's physical inventory
• Reacted to all concerns of customers quickly with a sense of importance
• Verified shipments/orders against receiving reports
• Receive and store office supplies
• Assisted/participated in bi-annual store inventory
• Supervisor: Cynthia Jones (7576868037)
• Okay to contact this Supervisor: Yes