Summary
Work History
Education
Skills
Timeline
Cashier

Alicia Aguilar

Rutledge,TN

Summary

Proven leader in customer service and cash handling, adept at fostering customer loyalty and streamlining operations. At Dollar General, I led a team to enhance customer retention and efficiently managed financial transactions. Skilled in conflict resolution and staff training, I consistently ensure accuracy and satisfaction, contributing to a positive and productive work environment.

Work History

Cashier

Hubert Williams Produce
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Greeted customers entering store and responded promptly to customer needs.

Cashier Team Lead

Dollar General
  • Processed both cash and card purchases and returns.
  • Increased customer loyalty and retention.
  • Restocked and organized merchandise in front lanes.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Receptionist

Tennesse Valley Orthopedics
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Cashier Assistant

Ingles Supermarket
  • Worked with other associates to support cashiers and management needs.
  • Met customer needs through polite, friendly and attentive service.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Bagged items securely to minimize breakages and reduce losses.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.

Education

High School Diploma -

Grainger Adult High School
Rutledge, TN
05.2018

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Money handling
  • Reliability and punctuality
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Payment processing
  • Conflict resolution
  • Cash drawer balancing
  • Staff training
  • Attention to detail
  • Daily reporting

Timeline

Cashier

Hubert Williams Produce

Cashier Team Lead

Dollar General

Receptionist

Tennesse Valley Orthopedics

Cashier Assistant

Ingles Supermarket

High School Diploma -

Grainger Adult High School

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Alicia Aguilar