ALICIA AHART
Durant,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am wanting To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Stanley Steemer International
01.2024 - 06.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Documented and detailed calls and complaints using call center's CRM database.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Detailed payment options and explained price, receipt and billing details to customers.
- Escalated complicated customer account issues to supervisors and help desk workers.
Customer Service Representative
Omnicare
10.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Cage Cashier
CESARS ENTERTAINMENT
01.2021 - 01.2023
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed check cashing for customers based on company policies.
- Issued gaming coins and tokens to customers for cash.
- Redeemed foreign currencies using accurate exchange rates.
- Verified individual amounts of loose coin and bundled paper money.
- Secured casino funds not in use after balancing cash drawer.
- Verified over $[Amount] of cash and credit payments daily.
- Moved currency, coins and chips following exact security protocols.
- Helped patrons access funds by cashing checkers and processing credit card advances.
- Counted cash, prepared deposits and balanced accounts.
- Sold chips, tokens or tickets to patrons based on individual needs.
- Offered information about operations and procedures to help with questions.
city Carrier Assistant
CCA, United States postal service
10.2014 - 06.2016
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions
- Maintained professional and effective public relations with customers and community members
- Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns
- Used portable electronic scanner to track parcels and record tracking progress
- Prepared mail in sequence of delivery for optimal productivity
- Adhered to postal regulations and maintained knowledge of commonly used products and procedures
- Gathered mail and packages from mailboxes on foot and by vehicle on designated route
- Collected customs charges, postage due and C.O.D
- Payments
- Furnished customers with postal information, change-of-address cards and other postal forms
- Managed clerical duties within mail office and collaborated with other employees in team-centered environment
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Front End Cashier
Winstar World Casino
07.2014 - 09.2014
- Perform data entry services for the company in regards to punching in customer information and call logs
- Answering inbound calls while demonstrating ability to log all notes and follow up information accurately as well as providing information
- Resolving problems of the members
- Addressed and resolved customer complaints with friendly and level-headed assistance
- Organized register supplies in front end and storage areas
- Delivered exceptional customer service with friendly, helpful attitude to promote repeat business.
Front Desk Receptionist
Carter County Dodge
02.2012 - 01.2013
- Answered telephones and greeted visitors to assist, answer questions and direct
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Responded to inquiries and room requests made online, by phone and via email
- Signed for packages, recorded deliveries and distributed to personnel
- Maintained important files, running reports and delivering updates on occupancy and revenue
- Processed memos, client correspondence, travel vouchers and other documents, routing to appropriate personnel as necessary
- Scheduled and confirmed appointments.
SALES ASSOCIATE
Body Heat Tanning
05.2010 - 01.2012
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application or usage
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Met merchandise processing standards and maintained organized and accessible work area
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Foot Hill High School
01.2012
Skills
- Team building
- MS Office
- Active listening
- Conflict resolution
- Work ethic
- Organizational skills
- Customer service
- Computer skills
- Working collaboratively
- Decision-making
- Friendly, positive attitude
- Problem resolution
- Till Counting
- Wire Transfer
- Cash Register Operations
- Cash Balancing
- Currency Counting
- Financial Transactions
- Jackpot Payouts
- Customer Satisfaction
- Rewards Tracking
- Voucher and Chips Cashing
- Phone Inquiries
- Money Security
- Returns Policies
- Foreign Currency Exchanges
- Financial Accounting
- Data Entry
- Call center experience
- Computer Proficiency
- Payment Processing
Timeline
Customer Service Representative
Stanley Steemer International
01.2024 - 06.2024
Customer Service Representative
Omnicare
10.2023 - 01.2024
Cage Cashier
CESARS ENTERTAINMENT
01.2021 - 01.2023
city Carrier Assistant
CCA, United States postal service
10.2014 - 06.2016
Front End Cashier
Winstar World Casino
07.2014 - 09.2014
Front Desk Receptionist
Carter County Dodge
02.2012 - 01.2013
SALES ASSOCIATE
Body Heat Tanning
05.2010 - 01.2012
High School Diploma -
Foot Hill High School