Alicia Akright
Server
Tamarac,FL
Summary
Friendly experienced reliable professional with proven success in providing high quality customer service in fast paced environments. Takes pride in creating a memorable dining experience while anticipating customer needs, addressing complaints and resolving issues in timely manner. Makes thoughtful recommendations in upselling and turning tables over efficiently to boost volume and sales opportunity.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Bartender/Server
Otoro Sushi Bar & Kitchen
2024.01 - 2025.06
- Kept bar presentable and well-stocked to meet customer needs.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks and food.
- Mixed unique and interesting cocktails for customers, including bar specials.
Server
Largo Mar Resort & Club
2022.08 - 2023.12
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Aruba Beach Cafe
2019.10 - 2022.06
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers
Server
Cheddars Stratch Kitchen
2017.02 - 2019.10
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
Server
Drunken Taco
2015.07 - 2017.01
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Server
Oasis Cafe
2013.06 - 2015.07
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon requests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
Server
Tequila Ranch
2011.09 - 2013.06
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Set positive tone for entire dining experience as first point of contact for incoming guests
Education
High School Diploma -
Florida Career College
Lauderdale Lakes, FL 2016.03 - 2017.03
Technical School Degree - Cosmetology
Florida Career College
Lauderdale Lakes, FL 2016.03 - 2017.03
Skills
- Strong Customer Service
- Menu Memorization
- Warm and Friendly
- Conflict and Complaint Resolution
- High-Volume Dining
- Suggestive Selling
- Responsible alcohol service
- Hospitality service expertise
Certification
Responsible Vendors Alcohol & Food Safety Certification
Timeline
Bartender/Server
Otoro Sushi Bar & Kitchen
2024.01 - 2025.06
Server
Largo Mar Resort & Club
2022.08 - 2023.12
Server
Aruba Beach Cafe
2019.10 - 2022.06
Server
Cheddars Stratch Kitchen
2017.02 - 2019.10
High School Diploma -
Florida Career College
2016.03 - 2017.03
Technical School Degree - Cosmetology
Florida Career College
2016.03 - 2017.03
Server
Drunken Taco
2015.07 - 2017.01
Server
Oasis Cafe
2013.06 - 2015.07
Server
Tequila Ranch
2011.09 - 2013.06