Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Akright

Server
Tamarac,FL

Summary

Friendly experienced reliable professional with proven success in providing high quality customer service in fast paced environments. Takes pride in creating a memorable dining experience while anticipating customer needs, addressing complaints and resolving issues in timely manner. Makes thoughtful recommendations in upselling and turning tables over efficiently to boost volume and sales opportunity.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Bartender/Server

Otoro Sushi Bar & Kitchen
01.2024 - 06.2025
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks and food.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Server

Largo Mar Resort & Club
08.2022 - 12.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Aruba Beach Cafe
10.2019 - 06.2022
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers

Server

Cheddars Stratch Kitchen
02.2017 - 10.2019
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers

Server

Drunken Taco
07.2015 - 01.2017
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers

Server

Oasis Cafe
06.2013 - 07.2015
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon requests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business

Server

Tequila Ranch
09.2011 - 06.2013
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Set positive tone for entire dining experience as first point of contact for incoming guests

Education

High School Diploma -

Florida Career College
Lauderdale Lakes, FL
03.2016 - 03.2017

Technical School Degree - Cosmetology

Florida Career College
Lauderdale Lakes, FL
03.2016 - 03.2017

Skills

  • Strong Customer Service
  • Menu Memorization
  • Warm and Friendly
  • Conflict and Complaint Resolution
  • High-Volume Dining
  • Suggestive Selling
  • Responsible alcohol service
  • Hospitality service expertise

Certification

Responsible Vendors Alcohol & Food Safety Certification

Timeline

Bartender/Server

Otoro Sushi Bar & Kitchen
01.2024 - 06.2025

Server

Largo Mar Resort & Club
08.2022 - 12.2023

Server

Aruba Beach Cafe
10.2019 - 06.2022

Server

Cheddars Stratch Kitchen
02.2017 - 10.2019

High School Diploma -

Florida Career College
03.2016 - 03.2017

Technical School Degree - Cosmetology

Florida Career College
03.2016 - 03.2017

Server

Drunken Taco
07.2015 - 01.2017

Server

Oasis Cafe
06.2013 - 07.2015

Server

Tequila Ranch
09.2011 - 06.2013

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