Alicia Alba
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Dyson
02.2023 - Current
- Worked independently to meet sales goals.
- Organized merchandise displays to promote higher levels of customer engagement.
- Built relationships with potential customers by providing helpful advice on product selection.
- Assisted with training and mentoring new team members.
Sales Associate
Carters
01.2022 - 07.2023
- Greeted customers warmly and offered assistance.
- Assisted customers with product selection to ensure customer satisfaction.
- Organized merchandise displays to promote higher levels of customer engagement.
- Exceeded monthly credit card and rewards membership enrollment goals.
Cashier and Customer Service Representative
At Home
08.2022 - 06.2023
- Processed customer transactions, performed general cleaning duties, and stocked merchandise neatly.
- Delivered exceptional customer service, and assisted customers with locating items.
- Resolved and de-escalated issues to address customer concerns.
- Consistently met and exceeded credit card and reward membership enrollments.
Brand Ambassador
IRobot
11.2021 - 05.2022
- Interacted with customers to gather feedback and promote brand awareness.
- Promoted new products and services to potential customers through direct conversations and demonstrations.
- Demonstrated superior communication abilities while interacting with customers to promote products and services.
- Answered product questions and mitigated concerns to close sales.
Education
Master of Arts - Forensic Psychology
The Chicago School of Professional Psychology
Chicago, IL06-2026
Bachelor of Arts -
The Chicago School of Professional Psychology
Chicago, IL05-2023
Community Service
Homework Help Room Virtual Lead
The Chicago School: October 2023-June 2024
- Create a safe, welcoming, and engaging space for youth.
- Creating and monitoring breakout rooms on Zooms for students and tutors.
- Create a positive culture amongst tutors.
- Reporting and keeping track of tutor and student attendance and submitting reports to supervisors.
- Navigate technical difficulties as they arise.
Homework Help Room Virtual Tutor
The Chicago School: October 2021-June 2022
- Provided subject-specific tutorial support to students in one-on-one sessions.
- Created and maintained warm and welcoming tutoring environment conducive to learning.
- Engaged actively with students to build confidence in subject matter and help improve study methods.
- Used positive reinforcement techniques to encourage, motivate, and build confidence in students.
Certification
Adult Mental Health First Aid USA National Counseling for Mental Wellbeing June 2022-June 2025
Timeline
Sales Associate
Dyson
02.2023 - Current
Cashier and Customer Service Representative
At Home
08.2022 - 06.2023
Sales Associate
Carters
01.2022 - 07.2023
Brand Ambassador
IRobot
11.2021 - 05.2022
Master of Arts - Forensic Psychology
The Chicago School of Professional Psychology
Bachelor of Arts -
The Chicago School of Professional Psychology