Overview
Work History
Education
Community Service
Certification
Timeline
Generic

Alicia Alba

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Dyson
02.2023 - Current
  • Worked independently to meet sales goals.
  • Organized merchandise displays to promote higher levels of customer engagement.
  • Built relationships with potential customers by providing helpful advice on product selection.
  • Assisted with training and mentoring new team members.

Sales Associate

Carters
01.2022 - 07.2023
  • Greeted customers warmly and offered assistance.
  • Assisted customers with product selection to ensure customer satisfaction.
  • Organized merchandise displays to promote higher levels of customer engagement.
  • Exceeded monthly credit card and rewards membership enrollment goals.

Cashier and Customer Service Representative

At Home
08.2022 - 06.2023
  • Processed customer transactions, performed general cleaning duties, and stocked merchandise neatly.
  • Delivered exceptional customer service, and assisted customers with locating items.
  • Resolved and de-escalated issues to address customer concerns.
  • Consistently met and exceeded credit card and reward membership enrollments.

Brand Ambassador

IRobot
11.2021 - 05.2022
  • Interacted with customers to gather feedback and promote brand awareness.
  • Promoted new products and services to potential customers through direct conversations and demonstrations.
  • Demonstrated superior communication abilities while interacting with customers to promote products and services.
  • Answered product questions and mitigated concerns to close sales.

Education

Master of Arts - Forensic Psychology

The Chicago School of Professional Psychology
Chicago, IL
06-2026

Bachelor of Arts -

The Chicago School of Professional Psychology
Chicago, IL
05-2023

Community Service

Homework Help Room Virtual Lead

The Chicago School: October 2023-June 2024

  • Create a safe, welcoming, and engaging space for youth.
  • Creating and monitoring breakout rooms on Zooms for students and tutors.
  • Create a positive culture amongst tutors.
  • Reporting and keeping track of tutor and student attendance and submitting reports to supervisors.
  • Navigate technical difficulties as they arise.


Homework Help Room Virtual Tutor

The Chicago School: October 2021-June 2022

  • Provided subject-specific tutorial support to students in one-on-one sessions.
  • Created and maintained warm and welcoming tutoring environment conducive to learning.
  • Engaged actively with students to build confidence in subject matter and help improve study methods.
  • Used positive reinforcement techniques to encourage, motivate, and build confidence in students.

Certification

Adult Mental Health First Aid USA National Counseling for Mental Wellbeing June 2022-June 2025

Timeline

Sales Associate

Dyson
02.2023 - Current

Cashier and Customer Service Representative

At Home
08.2022 - 06.2023

Sales Associate

Carters
01.2022 - 07.2023

Brand Ambassador

IRobot
11.2021 - 05.2022

Master of Arts - Forensic Psychology

The Chicago School of Professional Psychology

Bachelor of Arts -

The Chicago School of Professional Psychology
Alicia Alba